Customer Account Coordinator

• Develop and maintain customer relationships
• Update customer profiles and monitor accounts
• Create orders while ensuing invoices and billing are accurate
• Prepare reports required for clients and/or sales
• Modify and update customer account data
• Follow up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
• Check that transactions and services are correctly entered into the system and invoiced
• Schedule and update appointments when required from customers
• Follow up with customers on a regular basis
• Communicate customers’ requests/ needs with operations
• Ensure data integrity while complying, tracking, managing and completing the orders
• Ensure quality of all services and verifying accuracy of data prior to completing the orders

• Must have at least 1 year of previous experience working in a warehousing, transportation or logistics environment
• Excellent customer service skills and professional demeanor
• Strong business acumen and problem solving skills
• Strong knowledge of Microsoft Suite
• Knowledge of AS400 is an asset
• Able to work independently with little supervision with a strong attention to detail
• Able to juggle multiple projects, some with conflicting deadlines and give close attention to detail

• Monday- Friday, from 8:30 am to 5:00 pm

• Group insurance benefits paid at 100% by the employer after the probationary period;
• Have a competitive salary
• RRSP match program with match up to 3% (after completion of 3 months probation)
• “Open Door” corporate culture
• Pay based on experience

XTL Transport