Solutions Architect (Customer Experience)

Mattamy Homes View all jobs

  • Mississauga, ON
  • $97,500-147,500 per year
  • Permanent
  • Full-time
  • 1 month ago
Location:Mississauga, Ontario - Hybrid (4 days/week in office)*Moving to Bloor/Islington, Etobicoke in April 2026*Company:Mattamy Asset ManagementDepartment:IT Enterprise ServicesEmployment Type:Full-TimeReports to:Director, Platform EngineeringAt Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You'll be surrounded by caring people who encourage you to be exactly who you are. You'll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we've got big plans for the future - and for you.about what makes working at Mattamy special and our award-winning culture.What we offerWe are hiring a Customer Experience Solution Architect to play a pivotal role in shaping how customers experience Mattamy across every digital touchpoint. This role will define and evolve the target-state customer experience architecture, ensuring a seamless, consistent, and scalable omnichannel experience as our platforms and customer expectations continue to grow.You will own the end-to-end CX architecture across Dynamics CRM and Marketing, the customer portal, and digital channels - ensuring shared data, context, and experience continuity across all touchpointsWhat you'll do
  • Own and define the target-state customer experience architecture aligned to business strategy and end-to-end customer journeys.
  • Translate customer experience goals into integrated solution designs across Dynamics CRM and Marketing, the customer portal, and supporting platforms.
  • Enable a seamless omnichannel experience by ensuring shared customer context, journey continuity, and consistent behavior across all channels.
  • Design and govern end-to-end CX solutions, including front-end, back-end, data, integrations, and CX-critical non-functional requirements.
  • Provide architectural leadership across delivery by identifying journey breaks, managing risks and dependencies, and aligning solutions to the long-term CX roadmap.
What you bring
  • Bachelor's degree in Computer Science, Engineering, or related field
  • 7+ years of experience in solution architecture, with strong focus on customer experience, omnichannel design, and enterprise digital platforms.
  • Demonstrated experience delivering customer-facing, CX-driven solutions and owning target-state architectures aligned to customer journeys.
  • Strong expertise in Microsoft Dynamics CRM (Customer Service, Sales, Marketing), including Dataverse data modeling, extensibility, and security patterns.
  • Proven ability to design omnichannel architectures with shared customer context, journey continuity, and API- or event-driven integrations.
  • Experience architecting full-stack web-based customer portals and integrating them with CRM, marketing, and backend services.
  • Ability to operate within enterprise architecture governance, produce clear architecture artifacts, and communicate decisions across business, CX, and technical teams.
Bonus points
  • Experience modernizing customer data and platform foundations as part of enterprise CX transformation initiatives.
  • Experience implementing AI-driven CX capabilities (e.g., agents, search, personalization) within large-scale customer experience transformations
CompensationThe expected base salary range for this position is $97,500 - $147,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside this range, and we encourage all interested candidates to apply.You are also eligible to participate in Mattamy's annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.We encourage applicants who meet most of the role requirements to hit that submit button and apply! It's okay if you don't have 100% of the requirements. If you're the right candidate, we'll help you learn and grow.Who we are(MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest family-owned homebuilding platform in North America.Be yourself. We want it that way.At Mattamy, we're passionate a​b​​out creating and promoting a diverse and inclusive environment where everyone ​can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone. ​​​​Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.Qualified applicants will be contacted directly by the Talent Acquisition team.

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