Representative, Accounts Receivable (Bilingual)

• Contact business-to-business (B2B) customers via phone/email/fax to discuss outstanding invoices and billing issues (heavy focus on phone contact).
• Manage collections portfolio ranging from 300-600 accounts (focused on a Canadian and/or US territory of accounts). Suggested activity of approximately 40 customer contacts per day including email and telephone calls. Negotiate customer payment terms as needed based on assessment of account status to ensure maximum payment recovery.
• Develop and maintain relationships with customer accounts and champion Softchoice's receivable policy.
• Manage past due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to 50K for each request and also making recommendations for any requests over 50K within the hierarchy.
• Work with internal departments to pro-actively troubleshoot payment issues (i.e. invoicing, pricing, product/service issues) - and be the liaison when engaged by the customer directly.
• Document and track collections activity and work from monthly aging report.
• Manage individual and department monthly receivable targets.
• Have demonstrated success working in team-oriented environment.
• Be flexible and adaptable to fast-paced IT sales environment.
• Learn and understand the Softchoice offerings (Hardware, Software, Cloud, PS etc.)
• Effectively engage and escalate to top executive levels when required.
• Reconcile accounts regularly, including complex and cross account reconciliations

• A completed college diploma (Accounting or Finance related preferred) or related experience.
• 2-3 years of experience in a corporate (B2B) collections experience focused on medium to enterprise level customers.
• Experience with Accounts Receivable escalation process and taking initiative to resolve account issues (Working with multiple Softchoice departments e.i. sales, tax, credit, billing etc.)
• Bilingualism (English & French) both written & spoken
• A good understanding of fundamental accounting principles.
• Intermediate Microsoft Word and Excel skills.
• Excellent verbal and written communication skills.
• Possess similar experience managing portfolio of accounts.
• Customer service oriented.
• Experience in technology industry an asset.

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

• The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Softchoice