Customer Experience Manager - 7055-VICTORIA (SAANICH)
Home Depot
- Saanich, BC
- $46,400 per year
- Permanent
- Full-time
Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
Resolve customer escalations within the store and through Customer Care
Ensure Department Supervisors and Associates are prepared for high-volume periods
Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service. Take corrective action as necessary.People:
Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations.
Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value- based behaviors and productivity.
Give input to ASMs on associate performance and participate in talent planning for all hourly associates.
Assist SM and ASMs with associate interview and hiring process
Approve and address missed punches, variances, schedule changes, and receive "call outs," and communicates with ASMs and SM regarding follow-up actions.
Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Holds associates accountable for following all SOPs.Manager on Duty:
Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates.
Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities
Validate daily store priorities with ASMs and SMs
Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates and verify issue correction, preventative action in put in place
Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times.
Make sure all equipment and machines are functioning properly
Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as requiredMinimum Requirements:
Must be 18 years or older
Must be legally permitted to work in the Canada
Ability to work a flexible schedule
3 Years of Relevant Work ExperiencePreferred Qualifications:
Whole store management
Big box retail experience
Home improvement industry experienceStarting at $46,400 annually.