Senior Dental Receptionist - Brooks Landing Dental
Dentalcorp
- Nanaimo, BC
- $27.00-35.00 per hour
- Permanent
- Full-time
- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
- Lead, coach and motivate the PCC’s (patient care coordinators) team to improve productivity, engagement, and retention of patients.
- Communication between the front and back ends of the practice
- Assist the Practice Manager in training and developing new/current PCCs
- Delegate daily workflow, tasks, and assignments to other PCCs to ensure the team is working as one cohesive unit
- Fielding patient conflict, complaints, concerns and diverting to the practice manager as needed
- Oversee and optimize the appointment schedule
- Ensure each day is scheduled to goal with limited open units of Dentists and/or hygiene production time
- Ensure that required preauthorization's are in place the week before any major treatment is scheduled
- Ensure that all scheduled appointments are confirmed, and cancellations are minimized by addressing patient obstacles and motivating them to keep their appointment
- Reach out to new patients before and after first visit to ensure a great overall customer experience. Address any area of concerns, expectations etc.
- Minimum 2-5 years of administration experience
- Team lead experience is an asset
- Clinical background and experience with dental software programs considered an asset