Product Designer - Journeys

Toronto, ON
$100,000-130,000 per year
Permanent
Full-time

22 days ago

About FullscriptWe're an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.This is your invitation.Bring your ideas, your grit, and your care for people.Join us and shape the future of care.The TeamJourneys is Fullscript's practitioner-led platform for data-informed preventive care. Practitioners order biomarker panels, receive AI-assisted lab interpretations, and deliver personalized wellness plans, combining diagnostics, supplements, and ongoing monitoring into a single connected experience. Every interpretation and recommendation is reviewed and approved by the patient's practitioner, not an algorithm.Over 100,000 practitioners already use Fullscript. Journeys is how we're expanding what the platform can do, from supplement dispensing into whole-person preventive care powered by real patient data.The RoleWe're hiring an intermediate-level Product Designer to join the Journeys team. You'll own project work end-to-end, from design brief through shipped UI, with strategic direction set by the team's senior designer and product leadership. The goal is to scale our design production without sacrificing craft.This role works across two audiences: practitioners who configure and send Journeys, and patients who receive their results and wellness plans. The product includes AI-generated content and non-deterministic outputs, meaning you'll regularly design for content you can't fully predict or mock up in advance. You need to be comfortable reviewing real model outputs and designing flexible layouts that hold up across variable content.Note: This role requires in-office presence 1x per week at our Toronto office (68 Claremont St, near Trinity Bellwoods). \nWhat You'll Do

Own design projects from brief to shipped UI across the Journeys workflow: practitioner ordering, patient result delivery, wellness plans, and re-testing flows.
Design clear, usable experiences for complex health data: biomarker results, health area summaries, AI-generated interpretations, and action plans that patients and practitioners can act on.
Work directly with engineers through implementation, reviewing builds, catching craft issues in production, and iterating on shipped UI. This team doesn't do traditional handoffs.
Design for AI-generated and variable-length content. You'll work with real model outputs, not just placeholder text, and your layouts need to handle the range of what the model produces.
Participate in user research across practitioners and patients, integrating findings into design decisions.
Extend and maintain design system patterns as new Journeys surfaces are built, particularly around result presentation, plan components, and biomarker data visualization.
Communicate design rationale clearly to product, engineering, and clinical stakeholders. You should be able to explain why, not just what.

Your Impact

Reduce friction in the practitioner ordering and interpretation workflow, directly driving Journeys adoption.
Improve how patients understand and act on their lab results, measured through wellness plan engagement, re-testing rates, and patients under active care.
Increase the team's design throughput during a critical scaling phase without dropping the quality bar.

What You Bring

3-5 years of UX/product design experience. Health tech, SaaS, or complex multi-sided platforms are a strong plus.
A portfolio that demonstrates solving real workflow problems, not just visual polish. We want to see your process, your thinking, and how your work shipped.
Solid craft across the design process: research, flows, wireframes, prototyping, and high-fidelity UI.
Ability to run a project from brief to shipped UI with minimal oversight, while working within strategic direction set by others.
Proficiency in Figma for exploration and system work, with growing comfort working closer to code. You review implementations, spot issues in production, and iterate with engineers.
Proficiency with emerging generative AI tools for prototyping, exploration, and production workflows. You stay current with how the tooling landscape is changing and actively integrate new approaches into your work.
Strong curiosity about how the design role is evolving, particularly the breakdown of traditional silos between design, engineering, and product. You're energized by the idea that the boundaries of what a designer does are shifting, not threatened by it.
Strong design fundamentals: typography, layout, color, iconography, responsive design.
Clear communication: You frame design decisions in terms of user and business outcomes, and you hit deadlines.

Bonus if you have..

Experience in healthcare, diagnostics, or regulated industries.
Comfort designing for two-sided platforms (provider + patient, buyer + seller).
Familiarity with health data visualization or health literacy challenges.
Familiarity with health technologies (Oura, Whoop, CGMs) or a personal interest in health and wellness.
Startup or early-stage experience.

What We Can Offer You

Flexible Paid Time Off program
Fullscript's RRSP match program
Stock Options
Custom benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
Training budget and company-wide learning initiatives
Employee Wellness Programs (including no meeting Wednesday)

\nCompensation rangeThe salary range for this role is between $100,000 and $130,000 CAD. Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript's total rewards package.Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.Why FullscriptGreat work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.What to Know Before You ApplyWe're grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. We're not able to respond to individual messages about open roles on email or social channels.Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.Learn Moreon instagram

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