Assistant Manager, Food & Beverage Operations

• Assist in managing and overseeing the daily operations of the Food and Beverage department.
• Ensure compliance with all health, safety, and sanitation regulations.
• Support the planning and execution of special events and functions.
• Coordinate with clients to meet event requirements and ensure a high level of satisfaction.
• Take a lead role in event planning and operations when required, ensuring effective communication with relevant coordinators and departments.
• Manage the POS system, including verifying pricing and menu accuracy and maintaining proper authorization for function keys.

• Lead, supervise, and develop food services staff by providing clear direction, training, and ongoing coaching to support performance and engagement.
• Manage staff scheduling, performance, attendance, and disciplinary matters in accordance with organizational policies and labour standards.
• Oversee hiring, onboarding, job assignments, and evaluations while ensuring staffing levels meet operational needs.
• Communicate expectations clearly and hold team members accountable to service, conduct, and uniform standards.
• Support payroll accuracy by reconciling missed shifts and timekeeping discrepancies.
• Promote a positive, professional work environment by modeling strong leadership, ethics, and teamwork across all food service areas.

• Ensure a high standard of customer service is maintained at all times.
• Handle customer complaints and resolve issues promptly and effectively.
• Gather customer feedback to improve service quality.
• Deliver prompt and efficient resolution and recovery of customer inquiries and complaints to improve overall customer satisfaction.

• Ensure food and beverage quality meets company standards.
• Conduct regular inspections to maintain hygiene and presentation standards.
• Check food and beverage customer orders to verify they are prepared and served within organizational standards.

• Communicate and ensure compliance with all organizational standards and procedures.
• Participate in the development and modification of new and existing policies.
• Ensure the business unit is operationally compliant with legislative and regulatory requirements, including health, labor, safety, and AGLC guidelines.
• Ensure staff members follow organizational and business unit standards and food safe protocols.
• Ensure staff uniforms follow organizational guidelines.
• Promote and maintain a positive and professional image with all clients, personnel, and volunteers.
• Assist in ensuring that all staff members follow health code and sanitation practices.

• Ensure proper product handling through stock control and monitoring.
• Assist with inventory control system and recipe builds, manual sales entries, write-off controls, and event day operations counting.
• Train staff on inventory control systems and ensure understanding of Clover and Stand Dog
• Liaise with the cash office and finance department to ensure operational effectiveness.

• Post-secondary education in business, hospitality, or a related field.
• Minimum of three (3) years of experience in food and beverage services.
• Minimum of two (2) years of leadership or supervisory experience, preferably within food and beverage services.
• Experience in non-profit and event industries considered an asset.
• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, etc.).
• Experience using front- and back-of-house systems, including inventory. management software, POS systems, and staff timekeeping and scheduling programs.
• ProServe certification required.
• First Aid certification considered an asset.
• Valid driver’s licence with a driving record that meets Westerner Park insurance and policy requirements.

• Competitive compensation and benefits including health, dental, life, and disability coverage.
• RRSP matching program to help secure your financial future.
• Generous vacation and paid time off to recharge and explore.
• Opportunities for professional development and internal growth.
• Exclusive staff discounts and access to the Perkopolis discount program.
• A vibrant, flexible, and inclusive workplace culture where work-life balance truly matters.
• The satisfaction of contributing to a non-profit organization that strengthens the local community.

• Employment Type: Temporary, Full-Time (approximately 1 year)

• Affiliation: Out of Scope (Management)

Westerner Park