Technical Service Representative

Edmonton, AB
Permanent
Full-time

14 days ago

Sandvik Mining is seeking aRock Tools Technical Service RepresentativeLocation: Western CanadaAt Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.Currently we have an opening for a Technical Service Representative. The successful applicant will be responsible for service and technical support/testing of rock tool products offered, to ensure customer satisfaction and loyalty and to support key sales strategies and objectives. A key aspect of this role will be the management and execution of technical service programs for external and internal customers. This will include product demonstration and testing, product performance investigations and training of customer and Sandvik personnel.Do you have technical experience and are interested in working in the mining industry? We want to hear from you!While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!What you will be doing

Work as part of the account team to support sales objectives and strategies.
Provide technical service and support to all accounts.
Conduct product testing and site visits to proactively monitor product performance and application.
Investigate product performance issues.
Provide training and mentoring to customer and company personnel into best practices in the application of rock tools.
Provide written summary reports for all onsite visits, testing and product investigations.
Liaise with Sandvik product support and specialists to address customer requirements.
Effectively communicate all account activities and concerns to the sales and account management team.
Work with the Tools Sales and Service Representatives and Account Managers to develop and execute the customer account plans.
Build long-term relationships with customers in assigned territory.
Liaise between Customers and SMRT to ensure all issues are settled in a timely manner.
Provide the Company with regular status reports on business activities, opportunity development and overall satisfaction of the Customers base.
Stay current with industry developments, competitive offerings and issues affecting sales and customers.
Continue to grow in technical expertise of SMRT through ongoing training and communications with product specialists and support teams.
Provide leadership in the introduction of new SMRT products and provides direction on product selection that is best suited to the customers’ site-specific conditions.
Other duties as assigned.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

Secondary School Diploma
Post-secondary education in a technical field is an asset
Minimum 3 years’ experience in a related industry
Knowledge of the relevant industry and ability to develop knowledge of customer business processes
Excellent communication skills (written and verbal)
Strong computer skills: MS Office (Word, Excel, Power Point and/or Access)
Valid driver’s license with a safe driving record
Ability to travel as required up to 50% within the assigned territory

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training.
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our CultureOur core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.Do you want to learn more?To learn more about Sandvik, our people and products please visit our website:How to ApplyAll qualified persons are encouraged to apply at to the Rock Tools Technical Service Representative, requisition R0090414. While we thank all candidates for their interest, only those considered for an interview will be contacted.We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact for more information.

Sandvik

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