Collections Specialist

Richmond Hill, ON
$53,040-79,560 per year
Permanent
Full-time

2 days ago

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.WHO WE AREOpenText is the leader in Enterprise Information Management (EIM). Our products enable the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises and in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our team members in over 120 locations around the world.About the roleReporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The successful candidate has a passion for delivering the best-in-class customer experience in accounts receivable and has the drive to learn from others on supporting the Cash Collection strategy. Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.Your Impact

Accountable for the timely collection of accounts in your portfolio; including ensuring accurate customer information is maintained.
Responsible for effectively resolving collection disputes in your portfolio.
Responsible to keep updated with changes in collection practices and processes.
Accurately evaluate the likelihood of collectability of disputed/contentious items before they hit 30 days past due to flag “at risk” accounts to your leader to resolve.
Partner with your peers to support collection activities in other portfolios as required to ensure cash flow targets and other A/R targets are met.
Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collection and A/R function.

What you need to succeedEducation:Enrolment in an accredited Credit and Collections program or equivalent work experienceSkills and Experience:

Minimum 3 years’ collections experience, preferably global B2B.
Strong customer service mindset with the ability to solve it right the first time.
Good written and verbal communication and negotiation skills, specifically with internal and external customers.
Strong organization and time management skills, with demonstrated success managing multiple priorities.
Good working knowledge of ERP systems and Microsoft Office suite.
Self- starter with a continuous improvement mindset to support best in class process automation.
Strong collaborator understanding that you deliver as a team and, it is always best when you collaborate to find solutions to problems.
Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.

One last thingOpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.#LI-KP2OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.Salary Range: $53,040 - $79,560; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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