Field Service Engineer - Remote - Western Canada Region

Sartorius

  • Canada
  • Permanent
  • Full-time
  • 9 days ago
Sartorius seeks a Field Service Engineer to join the Lab Products & Services team supporting the Western Canada region. This is an excellent opportunity for the right candidate to join a driven and growing team of self-starters. Proactive and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance, yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.As the Field Service Engineer, you will oversee the technical support operations, ensure efficient triage meetings, manage equipment updates, share critical information, plan training sessions, and develop the escalation process. This role requires close collaboration with country-level experts and the Global Tech Support team to effectively address and resolve technical issues.The ideal candidate will reside in Vancouver, B.C., Canada.What you will accomplish together with us:
  • Provide exceptional customer care and build positive relationships with customers
  • In the event of an issue, you will provide technical support to customers
  • One of your responsibilities will be to tie workflow to schedule to minimize unnecessary travel and travel to customers by ground, train, and air transportation as needed
  • Provide training to customers on the essential use and operation of Bio Analytics instruments
  • Perform field service, calibration, and installation of complex mechanical systems, as well as preventative maintenance and field sterilizations
  • One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all the company's procedures and protocols and perform software updates/upgrades
  • Assist in drafting documentation of process and procedure as required.
  • Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer
  • You will regularly be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
  • Pass along identified leads to the sales manager
  • Frequently lift items that weigh up to 35 Kg.
  • All other duties as assigned by management
  • Participate, lead, and facilitate Triage meetings
  • Liaise with the Global Support team to receive equipment updates and implement them appropriately
  • Timely, accurate dissemination of critical information to relevant regional teams to ensure timely changes
  • Plan and organize local and regional training sessions where needed to ensure team members maintain the skillset required for success
  • Escalation point with the local and regional service team
  • Able to travel to customer sites primarily within the California Bay Area, with potential for overnight travel outside the territory
What will convince us:
  • Associate's degree or certifications in engineering or a High School Diploma/GED with a minimum of 5+ years of Field Service Engineer experience
  • 3+ years of field service experience in the Bio-Pharmaceutical industry.
  • 1+ years of experience troubleshooting, testing, repairing, and servicing technical equipment with excellent mechanical, electrical, and IT skills.
  • You have a valid Driver's License
We Value:
  • Bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field
  • Familiarity with mobile tools and applications
  • Excellent driving record
  • You are proficient with MS Office software, including Outlook, Word and Excel
  • Identification with our core values: Sustainability, Openness, Enjoyment
What We OfferAs a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance ServiceSartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.Please view equal employment opportunity posters provided by OFCCP#LI-remoteSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.We look forward to receiving your application.About SartoriusSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.Join our global team and become part of the solution. We are looking forward to receiving your application.

Sartorius