Veterinary Reception, Client Care, Calgary North Animal Hospital
VCA Animal Hospitals
Calgary, AB
Permanent
Full-time
17 days ago
Veterinary Reception, Client CareLocation: Calgary, ABFull-time fixed-term positionCalgary North Animal Hospital & 24-Hour Emergency Service is currently welcoming a full-time fixed-term Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!Create a warm and welcoming environment for our patients and pet parentsAbility to answer a multiline phone system and track and book appointments effectivelyPlacing outbound calls to pet parents for follow-up and future appointment bookingsRespond and manage email correspondence; clients, referring veterinarians & internal office messagesAdmitting and discharging pet patientsInvoicing/billing; creating estimates, obtaining pet owner confirmation, and processing paymentsScheduling appointmentsExcellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environmentGeneral housekeeping duties; cleanliness of reception area, pet holding areas, and common areasWillingness to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatmentsPrevious customer service or front desk experience in hospitality is an asset!No experience with animals, no problem, so long as you love pets!What VCA Canada OffersJoin our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!A caring culture of Wellness and Appreciation!RRSP Employer 5 % Match Program – saving for your future just got easier!Competitive wages and benefits!Extensive online anytime-anywhere access to journals and textbooksAnnual uniform allowanceExceptional career development: there is room to grow here!Employee Assistance ProgramReferral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsAnd extra perks like shopping discounts and cool wellness apps!Click “Apply Now”VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
