Customs Brokerage Supervisor
- Calgary, AB
- Permanent
- Full-time
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
- Identify with manager, develop and mentor your No. 2
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence
- Ensure team meets company standards of 52 hours training per year per employee
- Ensure that the new hires complete company's mandatory training within the first 6 months
- Support the manager where needed:
- Participate to staff appraisals, and at a minimum once per year per employee
- Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
- Contribute to the effective weekly department meetings with team.
- Review department goals and business plan periodically with team to ensure buy-in and accountability.
- Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per the DLSOP.
- Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
- ECS report (weekly)
- Customs import stat1 (daily)
- Support the manager in the following areas:
- Ensure all Customs Authorizations are valid - Transit guarantees, customer IPR/OPR/Warehousing authorizations
- Monitor undischarged Transit forms
- Monitor duty deferment usage and levels
- Monitor license/visa applications
- Ensure all documentation present for archiving purposes
- Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
- Follow up the customs guarantee for various operations
- Follow up refunds with customs authorities
- Follow AR report - review, delegate, chase
- Ensure every account has a credit limit and check for credit extension when needed
- Department P&L - review, identify, plan
- Support the manger and or the sales department where needed:
- Make 5 calls per week - Retention/Sales
- Ensure all new business is transitioned correctly
- Report all calls - sales and retention activities in CRM
- Issuance of customs proposal
- Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
- Be open to implementing new system changes and enhancements with your team.
- Be involved and suggest system/process improvements.
- Set the tone of this environment within your team.
- Audit of files in accordance to AEO
- Management of customs system
- Send client report requests through the available database (expo request, expo reporting)
- Degree or equivalent
- Minimum 3-5 years of Customs Broker's experience including a minimum of 1-2 years in a management level
- Has completed country specific certification in Customs brokerage if available
- Hands-on knowledge of Customs clearance function
- Strong interpersonal and communication skills
- Ability to articulate clearly through written and oral communication and presentations
- Ability to relate to clients, service providers and employees at all levels
- Understanding of data and reports or outputs used from data
- PC skills including word processing and spreadsheet applications
- Hands-on user skills with Expeditors' applications as needed
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program