Data Center Technician
TalentBurst View all jobs
- Calgary, AB
- Contract
- Full-time
Location: Calgary AB(Onsite)
Duration: 5 months plus extensionsNeed local to Calgary AB Only.
Recent Data Center experience must have.Responsibilities
Queue Management / Reporting· Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times.·
Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests.·
Ensures adherence to commit times within standard operating procedures.·
Maintains detailed written records of all work activity· Updates local asset databases and other systems.Installations·
Rack and stack semi-routine customer equipment tickets.·
Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:- fiber trays, ladder racks, customer equipment and cabinets;- semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes.Cross-Connect· Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing). ·
Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects.· Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision.Testing / Troubleshooting·
Supports semi-routine standard operating testing and standard operating installations of customer assets.·
Supports standard operating procedures of layer 1 cross-connect certification testing.·
May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision.Stakeholder Partnership·
Supports the operations and security personnel team for breaks or other activities, when necessary.·Supports standard operating procedural tasks provides back-up assistance to team members when necessary.Customer Management· Supports customer satisfaction with timely adherence to following semi-routine execution order requirements.·
Delivers a high level of service and an excellent customer experience when interfacing with customers.·
Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines.·
Supports customers on-site by through access control and escorting services.
Projects· Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision.·
Supports vendors on projects.·
Supports physical customer audits. Training·
Completes all assigned training in a timely manner.·Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.