Business Analyst, Revenue Operations

Toronto Transit Commission

  • Toronto, ON
  • $87,597-109,509 per year
  • Temporary
  • Full-time
  • 1 day ago
JOB INFORMATION
Requisition ID: 11789
Number of Vacancies: 1
Department: Revenue Operations (20000105) - Revenue Operations - Department Head & S (30000342)
Salary Information: $87,596.60 - $109,509.40
Pay Scale Group: 8SA
Employment Type: Temporary up to February 2027
Weekly Hours: 35, Off Days: Sat/Sun Shift: Day
Posted On: September 2, 2025
Last Day to Apply: September 8, 2025
Reports to: Project Manager, Stations and Revenue OperationsThe Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.The full Plan canCareer OpportunityWe are currently hiring a Business Analyst for a temporary position.What you will doReporting to the Project Manager - Revenue Operations, the Business Analyst will drive the analysis, enhancement, and implementation of critical Revenue Operations systems. The successful candidate will conduct comprehensive reviews and evaluations of existing revenue operations systems in order to identify improvement opportunities. They will plan and execute feasibility studies by creating detailed project proposals and impact analyses. The Business Analyst will elicit, document, and validate business requirements, translating them into clear system requirements, and will lead system implementation and installation efforts by coordinating cross-functionally to ensure timely delivery. In this role, the incumbent will diagnose functional and technical issues of revenue equipment, develop effective solutions in collaboration with TTC stakeholders, troubleshoot daily operational challenges across multiple systems, and recommend maintenance best practices. As the subject matter expert for all Revenue Operations tools and processes, the Business Analyst will provide guidance and training to staff. In addition to the above you will support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies. Participation in the TTC customer service Ambassador Program.What Qualifications Do You Bring?
  • Completion of a college certificate or university degree in a business-related field or the equivalent, combined with several years of directly related work experience.
  • Experience and knowledge of financial and cost accounting principles
  • Proven strategic planning, risk and change management experience
  • People management and leadership skills with the willingness and ability to persuade and impart dynamic concepts, develop consensus, and influence and motivate others to achieve high performance levels
  • Must have a valid, non-probationary class “G” driver's license issued by the Province of Ontario
  • Must be able to pass Canadian Police Information Centre (CPIC) and financial clearances, as directed by the Revenue Operations Loss Prevention section
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
What Skills Do You Bring?
  • Use office technology, software and applications
  • Sound judgement; excellent organizational, analytical, and problem solving abilities with exceptional attention to detail.
  • Good oral and written communication skills, and analytical ability for the purpose of obtaining, and interpreting the accuracy and completeness of data provided.
  • Manage conflict
  • Audit systems, processes, and products
  • Apply analytical skills
  • Counsel, advise, and coach in the relevant discipline
  • Maintain documentation and historical records
  • Facilitate group discussions and activities
  • Plan and organize activities / projects to meet section and organizational goals
  • Develop/document policies and procedures
  • Create and deliver presentations in various formats
  • Apply the principles and practices of quality assurance
  • Create, document, and manage information and records
  • Demonstrate specialized expertise and knowledge in the assigned field
  • Train and instruct individuals and / or groups
What we Offer?
  • Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
  • Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
Commitment to EDIThis position is designated Safety-Sensitive, Specified Management or Designated Executive under the TTC's Fitness for Duty Policy. If you do not currently hold a designated position, you will be required to pass a drug test as part of the certification process.
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Toronto Transit Commission