Cashier

• Creating a 1st impression

• Greeting the customer with a smile and eye contact and offering your name
• Interacting genuinely and naturally with the customer
• Engaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
• Reading cues and determine customers needs
• Conducting email/name capture
• Maintaining SKU integrity
• Maintaining Cashwrap organization and cleanliness
• Suggesting multiple add?ons and selling gift cards
• Maintaining media and cash accurately and in compliance with Coach policy

• e., credit card imprints, traveler check signatures, personal checks with phone number and address
• Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
• Delivering product purchases to the customer appropriately
• Creating a lasting impression by thanking the customer and giving them a reason to return
• Representing Coach brand appropriately (dress, appearance, demeanor)

• Polite and friendly
• Positive attitude and energy
• Takes ownership of role
• High level of personal and professional integrity
• Highly collaborative
• Appropriate sense of urgency
• Remains balanced and focused and maintains composure under pressure
• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
• Comfortable with technology

• Willingness and ability to learn new technology?based procedures
• Understanding of basic computer system operations
• Ability to handle customer concerns and answer their questions appropriately
• Ability to partner with management appropriately on customer issues
• Ability to multitask and prioritize
• Ability to adapt to each customer/ their needs and their style/ relate to their experience
• Ability to be efficient without compromising customer service
• Ability to speak knowledgeably and with confidence about product
• Ability to communicate clearly to a wide variety of customers and overcome language barriers
• Ability to impact customer decisions
• Knowledge of when to be flexible and switch gears
• Knowledge of store policies and procedures
• Knowledge of and support of the “porter program” policies

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry