Suites & Catering Manager | Full-Time | TD Coliseum

Oak View Group

  • Hamilton, ON
  • Permanent
  • Full-time
  • 1 month ago
Oak View Group:Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview:The Suites & Catering Manager will oversee the daily operations of our premium catering & suites program, while also providing leadership support across food and beverage departments as needed. This role is ideal for a hospitality leader who thrives in fast-paced environments, has a deep understanding of food & beverage operations, and is passionate about mentoring teams to deliver top-tier guest experiences.You will be responsible for supervising and scheduling event staff, managing inventory, ensuring compliance with alcohol service policies under AGCO regulations, and supporting flawless execution of catered events from set-up to tear-down. You’ll bring a hands-on, solutions-oriented approach and a winning attitude, ready to jump in wherever needed to support your team and the guest experience.This role pays an annual salary of $78,000 CAD - $88,000 CAD.Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays).This position will remain open until October 31, 2025. Responsibilities:
  • Lead the planning and execution of all suite and catering operations for all events
  • Provide on-site leadership for event staff, ensuring efficient service and a high standard of hospitality
  • Maintain full compliance with all AGCO and Smart Serve alcohol service regulations
  • Act as the primary liaison for hospitality service issues, resolving concerns promptly and professionally
  • Monitor food and beverage quality, presentation, and portioning during all catered events
  • Collaborate with culinary and warehouse teams to ensure timely delivery and setup of food and beverage
  • Assist in opening and closing procedures, including reconciliation of digital POS systems
  • Ensure event schedules, labour budgets, and employee performance goals are met
  • Lead, train, mentor, and coach staff; document performance, conduct reviews, and manage attendance in line with company policy
  • Utilize MyVenue POS, TripleSeat, ADP (scheduling and attendance), and other digital systems as needed
  • Assist with inventory control, cost management, and menu planning for suite and catering menus
  • Review and reconcile event billing, labour metrics, and service performance in collaboration with the Premium Director and General Manager
  • Oversee backstage catering and special event activations as needed
  • Oversee and coordinate the transfer of Catering food orders to sister property as needed – FirstOntario Concert Hall
  • Maintain cleanliness and uphold food safety and sanitation standards in all service areas
Qualifications:
  • Minimum 3–5 years of progressive experience in catering or concessions management, preferably in an arena, stadium, or high-volume event setting
  • Post-secondary education in hospitality, event management, or a related field considered an asset
  • Valid Smart Serve Certification (required)
  • Familiarity with AGCO alcohol service standards and compliance practices
  • Experience with MyVenue POS, Catering Software, ADP, and Coupa is a strong asset
  • Food safety certification (required)
  • Strong leadership, communication, and interpersonal skills
  • Proficient in Microsoft Office (Excel, Word, Outlook) and scheduling software
  • Ability to work flexible, event-driven hours including evenings, weekends, and holidays
  • Professional presence and commitment to delivering an exceptional guest experience
  • Positive, team-first attitude with a willingness to support operations wherever needed
Strengthened by our Differences. United to Make a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group