Customer Solutions Representative

Pitt Meadows, BC
$24.00-31.00 per hour
Permanent
Full-time

14 days ago

Come Build Your Career at Aecon!As a Canadian leader in infrastructure development, Aecon is and building what matters for future generations to thrive! We lead some of the most impactful infrastructure of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.At Aecon, you can count on:

Safety Always. Our number one core value. If we can't do it safely, we don't do it at all.
Integrity. We lead by example, with humility and courage.
Accountability. We're passionate about delivering on our commitments.
Inclusion. We provide equitable opportunities for everyone.

We lead the infrastructure industry with purpose, and our are at the heart of everything we do. So, we invest in our people, just like they invest in us!At Aecon we:

Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
Believe in helping you build your career through our Aecon University and Leadership Programs.
Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement - driven by the diversity, expertise and teamwork of our people. We're always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community!What is the Opportunity?Faster.Smarter.Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canada's #1 utility construction provider and we're looking for a Customer Solutions Representative to help us get there!Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments, ATSI is well-suited to assist clients with their telecom installation needs.Reporting to the Field Services Manager, the Customer Solutions Representative is a front-line sales and performance support role responsible for converting warm leads into Closed Sales, supporting field technicians, and contributing directly to revenue growth.This role serves as a centralized point of contact between technicians, customers, and internal stakeholders, with a focus on improving conversion rates, supporting client sales objectives, and ensuring accurate reporting and commission validation.What You'll Do Here:

Receive and action warm leads submitted by field technicians via Formstack and contact customers to continue sales conversations and close opportunities.
Drive revenue growth by increasing conversion rates and supporting field technician sales performance.
Qualify, close, and validate sales in accordance with ATSI and client requirements, including confirmation of installation completion and/or SIM activation.
Track daily RGU counts and Closed Sales using internal trackers and client system data.
Analyze sales metrics, conversion trends, and performance data to identify opportunities for improvement.
Liaise with technicians, Field Supervisors, Prime Managers, and customers to ensure timely follow-up and issue resolutions.
Support performance reviews and provide actionable, results-focused insights to improve individual and team outcomes.
Collaborate with internal teams, including Operations, and Finance, to ensure alignment with KPIs and reporting standards.
Perform additional duties as required to support operational efficiency and business objectives.

What You Bring to the Team:

Prior experience in sales coordination, customer engagement, or performance-driven administrative roles preferred.
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong analytical skills with the ability to interpret performance data and trends.
Excellent communication and relationship-building skills.
Proficiency in Microsoft Office and reporting tools.
Experience working with field-based or operational teams is an asset.

The expected hourly rate for this position is $24 - $31, plus commission. Individual pay is determined based on several factors such as work location, education, experience and unique skills.Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon's AI Usage Policy. All final decisions are made by qualified Aecon team members.

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