Front desk manager - Franchise

Gatineau, QC
Permanent
Full-time

17 days ago

Job RequirementsWe are seeking a dynamic and service-driven Front Office Manager to lead the front desk operations at Le Parc Gatineau, Tapestry Collection by Hilton. This role is responsible for delivering exceptional guest experiences, ensuring compliance with Hilton brand standards, and leading a high-performing front office team.The ideal candidate is a hands-on leader with strong operational knowledge, excellent communication skills, and a passion for hospitality excellence.Work ExperienceOversee all front office operations including Front Desk, Night Audit, and Guest ServicesEnsure smooth daily operations with a focus on guest satisfaction and efficiencyMonitor arrivals, departures, room inventory, and VIP guestsEnsure compliance with Hilton brand standards and procedures (PEP, QA, Stay Experience Platform)Handle guest complaints and service recovery using Hilton’s “Make It Right” approach

Minimum 3–5 years of front office experience in a hotel environment
Previous supervisory or management experience required
Experience with Hilton systems (PEP preferred)
Strong leadership and team management skills
Excellent communication skills in English and French (bilingual required)
Strong problem-solving and organizational abilities
Ability to work flexible hours, including evenings, weekends, and holidays

BenefitsOpportunity to be part of a newly branded Tapestry Collection by Hilton hotelCareer growth within HiltonCompetitive salary and benefitsDynamic and supportive work environmentDisclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Hilton

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