Senior Administrative Assistant (Government) – 100% Remote (ALBERTA)

• Hourly salary of $35-40, based on experience.
• 12-month contract with a maximum extension term of 12 months.
• Full-time position: 36.25 hours per week.
• Enjoy the flexibility of remote work.

• Assess, evaluate, and determine eligibility for grant funding across licensed childcare programs, ensuring compliance with financial legislation and policy guidelines.
• Advise stakeholders on funding conditions, required corrective actions, and eligibility outcomes.
• Identify payment or service delivery issues and recommend effective solutions to management.
• Provide customer service and guidance to childcare operators, educators, and families regarding funding policies and processes.
• Support users in navigating digital systems, including completing and submitting grant agreements.
• Review submitted documentation and financial data to validate eligibility and prepare recommendations.
• Maintain accurate records through data entry, tracking, and reporting of funding assessments and expenditures.
• Manage shared inboxes, responding to inquiries, requests, and complaints in a timely and professional manner.
• Generate reports and contribute to financial analysis, program operations, and strategic planning.
• Interpret policies and provide guidance to internal teams and stakeholders.
• Research program improvements, analyze comparable programs, and contribute to policy development and enhancements.
• Support system improvements and participate in testing and implementation of new platforms.
• Handle complaints by assessing issues, gathering information, and supporting resolution processes.
• Provide training to new team members and delegate tasks when required.
• Contribute to a collaborative and positive team environment.

• High school diploma or GED required.
• 10 years of experience in administrative roles.
• 10 years of experience using Microsoft Office tools.
• Experience with database testing, including data conversion testing, for at least 1 year.
• 2 years of experience using CXone.
• Strong communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders.
• Exceptional organizational skills with the ability to manage multiple priorities effectively.
• High attention to detail and accuracy in data handling and reporting.
• Ability to analyze information and provide clear, accurate, and timely guidance.
• Experience in childcare grant funding programs within Alberta is considered an asset.
• Familiarity with Childcare Licensing Portal and Child Care Information System is an asset.

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