ServiceNow SAM Pro Analyst / Software Asset Management Engineer

Artech Information Systems View all jobs

  • Toronto, ON
  • Contract
  • Full-time
  • 1 month ago
Title: ServiceNow SAM Pro Analyst / Software Asset Management Engineer
Location: Toronto , Ontario
Duration: 6 MonthsSalary Range: C$53 INCIntroductionWe are seeking a skilled ServiceNow SAM Pro Analyst / Software Asset Management Engineer to act as the technical authority for ServiceNow Software Asset Management Professional (SAM Pro). This role is responsible for platform configuration, software model governance, data integrity, and troubleshooting across SAM Pro processes. The ideal candidate has strong experience managing SAM Pro tables, performing normalization and reconciliation, and working closely with CMDB and Discovery teams to resolve inventory issues.Required Skills & Qualifications
  • Strong hands-on expertise serving as the technical authority for ServiceNow SAM Pro, including configuration, data governance, and troubleshooting.
  • Proficiency in working with SAM Pro data structures, normalization logic, reconciliation rules, and entitlement tables.
  • Strong understanding of database concepts, data relationships, and troubleshooting across DBMS-like structures within ServiceNow.
  • Ability to collaborate effectively with CMDB, Discovery, and ITSM teams.
  • Prior work experience at client or in client's Industry.
Preferred Skills & Qualifications
  • Experience with platform enhancements and upgrades.
  • Experience in cross-team collaboration to resolve inventory discrepancies and data alignment challenges.
  • Proficiency in managing publisher packs, product catalog mappings, and license calculations.
Day-to-Day Responsibilities
  • Configure and maintain SAM Pro tables, software models, and associated metadata.
  • Manage normalization and reconciliation logic to ensure accurate SAM Pro processing.
  • Troubleshoot data quality issues across discovery sources, product catalog entries, licensing data, and entitlement tables.
  • Partner with CMDB and Discovery teams to resolve inventory discrepancies, mapping issues, and data alignment challenges.
  • Support ServiceNow platform upgrades, SAM Pro enhancements, and feature expansions.
Company Benefits & Culture
  • Comprehensive health benefits.
  • Opportunities for professional development and career growth.
  • A collaborative and inclusive work environment.
For immediate consideration please click APPLY to begin the screening process with Alex.

Artech Information Systems