Associate Account Manager (Remote, Canada)
Eventbase
- Vancouver, BC
- $50,000-55,000 per year
- Permanent
- Full-time
- Work closely with Account Managers to develop an account plan to reach sales targets
- Ensure the success and retention of our existing customers
- Communicate Eventbase's product value proposition to customers based on an understanding of their current and future needs
- Update CRM with deals and account information
- Renew your assigned customers
- Upsell your customers to new features and options where applicable
- Deliver customer presentations to inform them of new features and options
- Accurately scope client needs for standard product functionality
- Collaborate with our Solution Engineer team to scope and quote feature enhancements and determine technical requirements
- Provide regular opportunity pipeline and forecast updates
- Create Proposals, Statement of Works and Service Agreement contracts
- Act as Salesforce Administrator / Report Generator
- Assist Account Managers with their tasks as needed
- Perform quarterly business reviews with key clients
- Represent Eventbase at industry trade shows and conferences
- 1+ years in a B2B customer service or sales driven role
- Event industry experience is considered an asset
- Track record of meeting or exceeding targets
- A genuine interest in mobile technology
- Ability to thrive in a fast-paced environment where change is the only constant
- Excellent verbal and written communication skills
- Strong presentation and negotiation skills
- Proficiency using a CRM (Salesforce) and MS PowerPoint is desirable
- Self-motivated and ability to work with minimal supervision
- Ability and willingness to occasionally travel