Program Manager - Smart Services

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

• Monitor, evaluate, and report on program impacts, including financial benefits, risk exposure, and cross functional dependencies.
• Coordinate Smart Services cost reduction initiatives across business units, ensuring consistent methodology, accurate tracking, and timely delivery of savings targets.
• Develop standardized processes and controls to improve transparency, accountability, and decision-making related to cost initiatives.
• Analyze financial and operational data to identify trends, opportunities, and gaps in existing cost management strategies.
• Support executive leadership with dashboards, insights, and recommendations to drive informed decisions on investment, divestment, and efficiency priorities.
• Facilitate cross-functional governance meetings, steering committees, and reviews to maintain alignment and resolve roadblocks.
• Gather market feedback on desired improvements to Smart Services offerings and contribute to refinements or development of new offerings through innovative solutions.
• Gather publicly available information on similar programs for comparison purposes.
• Grow network of external and internal industry contacts to monitor various information sources and trade publications for Smart Services market capture opportunities for new and in-service aircraft.
• Draft customized terms and conditions and submit to contracts department to finalize
• Maintain integrity and continuity of Smart Services Programs as well as contract updates and improvements in conjunction with the Legal and Contracts teams
• Interpret incoming requests from Smart Services both Sales and Operations to raise proposals & contractual language relying on your understanding of aircraft maintenance or cost behaviors, aftermarket services, research and networking skills.
• Support discussions with Smart Services Sales and Operations and prospective customers to clarify and promote benefits of Smart Services participation.
• Lead representation of the Cost per Flight Hour (CPFH) program in supplier contract negotiations, ensuring program requirements, cost structures, and operational impacts are clearly communicated and protected.
• Assess and validate all operational elements of proposed solutions or contract changes - including logistics, maintenance, technical data, and service levels - to ensure readiness and alignment before implementation.
• Participate in aircraft sales activities from time to time to integrate Smart Services offerings from time to time.
• Attend trade-shows and other events on occasion in support of promoting Smart Services.
• Develop business cases for customized offerings
• Steer periodic pricing reviews for Smart Services product offerings

• You have education and work experience that includes exposure to aviation services, abilities to present concepts and people skills to facilitate prospect discussions.
• Your understanding of costs and behaviors of aircraft maintenance considered a strong asset.
• Your knowledge of cost-per-flight-hour programs, aircraft service center maintenance sales, aircraft warranty, procurement negotiations and aircraft maintenance planning or reliability analysis are considered strong assets.
• You hold a university undergraduate degree in marketing, business, aviation management, a D.E.C in aircraft maintenance or equivalent job experience.
• You have at least ten (10) years relevant aviation experience preferred.
• You have excellent skills in customer handling and interpersonal communication and are diplomatic and patient.
• You are confident and have good presentation skills.
• You will be required to travel for both domestic and international regions on an infrequent basis.
• You are driven to succeed and dedicated to achieving goals within deadlines and enjoy daily interaction with customers, colleagues and senior management.
• You are able to work with minimal supervision in diverse situations.
• Your excellent oral and written English communication skills are a must, bilingual English and French preferred

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