Lead, Member Experience Readiness (7-month contract)

Vancity

  • Vancouver, BC
  • $81,200-122,000 per year
  • Permanent
  • Full-time
  • 6 days ago
Description :About VancityVancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!About the workplaceThis is a Full-time, 7-month contract role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you’ll be required to attend in-person activities or events.At Vancity, we refer to our customers as members, reflecting our commitment to community and cooperative values. As the Lead, Member Experience Readiness, you will be a change leader focused on ensuring Member and employee readiness to support successful adoption of changes by both stakeholders and members. In this role, you’ll be focused on supporting the Vancity website rebrand and digital upgrade projects.A typical day would involve:
  • Design and deliver effective member and employee readiness plans to enable positive member experiences and/or adoption of new products/services
  • Support line of business stakeholders, including executives, to confidently deliver change for their areas and Members. This will include the support of readiness assessments to understand needs, gaps and activities required to support adoption
  • Leverage strong project management, stakeholder engagement, and communication skills, as well as adhere to team change management standards and practices
  • Work with internal stakeholders to prepare Members and employees for changes to products and services, including External Communication for message creation, Marketing for Member awareness and contact, ITS for Member/User Experience
  • Design sustainment plans to ensure adoption results are maintained after implementation
You have:
  • Experience in change management and project delivery
  • Familiarity with digital transformation projects, particularly website rebrands and/or customer-facing technology changes.
  • Experience working on cross functional projects with diverse stakeholders
  • Demonstrated ability to design and execute readiness assessments, communication plans, and sustainment activities to drive adoption.
  • Experience in banking or financial services is an asset
You are:
  • Results-oriented– you have a demonstrated ability to engage stakeholders in order to conduct diagnosis, analyze findings, generate appropriate options, and build deliverables all while securing their commitment to these solutions.
  • Able to work independently– taking a business request from problem statement through discovery by assembling the right stakeholder and subject matter experts.
  • Technology savvy– you have education and/or experience supporting technology development/ implementation efforts.
  • Analytical– you seek to facilitate data-driven decision making, including “rolling up your sleeves” to collect data, research and build models.
  • A problem solver– Your skills to diagnose challenges and issues, develop innovative business solutions, and assess risks and opportunities that may affect the business have been put to good use.
  • A project manager– you can shift from big-picture to detail effortlessly and use your planning & organizational skills to achieve your objectives in a logical sequence.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.The salary range for this role is $81,200 to $122,000 annually. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.Posting Deadline: Posted until filledWhat we offer:A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
  • We are the largest private-sector
in Canada and have been consistently recognized as one of the . * Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
  • New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
  • In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
  • We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
  • We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.

Vancity