Status: Permanent Part Time - 20 hours per week with possbility of additional hours in the future*Evening and weekend availability required*Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Physiotherapy Bell Farm Road, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”.The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.Why Lifemark?
Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
Supportive and collaborative administrative team
Positive and comforting work environment
Opportunities for growth within a national company
Nationally recognized brand with a strong digital presence
Primary Responsibilities
Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries
Coordinate accurate patient intake and maintain up-to-date records throughout treatment
Assist patients with completing documentation to ensure accuracy and completeness
Schedule appointments and manage patient records efficiently
Collect payments at time of service and submit insurance claims to third-party funders
Perform data entry and billing in accordance with clinic procedures
Manage incoming and outgoing communications, including mail, courier, and fax
Provide administrative support to the Care Coordinator Manager and Clinic Director
Qualifications & Core CompetenciesThe ideal candidate will have:
High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
Strong organizational and multitasking skills in a fast-paced environment
Excellent communication (verbal and written) and customer service skills
Proficient in computer systems, including Microsoft Office Suite; previous experience with EMR/Case Management systems considered an asset
Flexible, adaptable, and responsive to changing priorities
Ability to work both independently and collaboratively as part of a team
Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset
Evening and weekend availability required
InclusionWe are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.AccommodationAccommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca
