Dispatcher Ottawa
Voyago
- Carp, ON
- Permanent
- Full-time
- Split shift hours
- Ensure dispatch and driver operations are in accordance with established standards.
- Customer Service Calls, Recurring rides & Special event co-ordination.
- Incident reporting
- Dispatch drivers to various routes on a timely basis.
- Alert drivers to road closures and other delays
- Identify all runs and drivers active on routes are on time to ensure no students are left behind
- Manage and pull a variety of reports as per the Dispatch Supervisor's directive
- Manage and assist with scheduling vehicle maintenance as required
- Answer phones, fax, and email correspondence in a professional and courteous manner
- You have Dispatch experience within the transportation or service industry or related education
- You are able to utilize a radio to listen to, respond to and communicate effectively with all en route drivers
- You have Excellent time and stress management skills
- You are a multi tasker who can prioritize several urgent and important tasks
- You take initiative to solve problems and search out the data needed to do so
- You are able to accurately follow a flowchart of procedures to meet corporate and legal obligations
- You have Strong proven customer service experience
- You are Computer literate and have software experience in MS Office (MS Word and Excel)
- You have a clear understanding of the transportation industry
- You Possess a valid Ontario G license
- You are able to Provide a Clean drivers abstract
- You are able to Provide a Clean criminal record search
- You have a good Geographic knowledge of the City of Ottawa and surrounding areas
- You are able to communicate effectively with clear, concise and excellent English. This is mandatory for safety of our drivers and students.
- We offer free B license upgrade to our dispatchers
- We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, and a great company perks program
- We have a $1000 Employee Referral Bonus Plan for all staff
- We are an Award Winning company
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
- We focus on innovation and sustainable environmental initiatives
- We support the development, work-life balance and well-being of our employees
- We build a supportive corporate culture that encourages diversity and enables our people to flourish.
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
- We offer our employees opportunities to build their own experience within a local, global Group.