Service Manager - Film & TV

Sunbelt Rentals

  • Burnaby, BC
  • Permanent
  • Full-time
  • 1 month ago
Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!Job Description SummaryAre you seeking an entrepreneurial, empowering workplace that allows you to:
  • Develop a career track
  • Leverage your current skills while developing new skills
  • Work with an incredible team of people
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Servcice Manager to support the team at one of our Burnaby locations. The Service Manager is responsible for the overall operation of the service operaitons in the area.This role oversees two individuals and the maintenance of all our equipment, including our rolling stock. They would be responsible for ordering and tracking inventory for all parts for this branch. along with closing POs and work orders as well as filing paperwork. They would stay on top of daily/weekly/ monthly reports for Fleet Maintenance. They would also attend meetings and would be expected to participate in the meetings regarding any challenges the maintenance or condition of our gear could affect our clients. They must promote Sunbelt’s health and safety initiatives, including Proactive Events and Take Ten’s.DUTIES & RESPONSIBILITIES
  • Manage the development and implementation of Service Operational procedures, policies, programs, systems and training.
  • Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair and safety bulletin process.
  • Ensure customer service levels are held to district standards
  • Recruit, hire, train, manage and develop service technicians
  • Work with PC locations to achieve desired financial results for the location including profit and loss
  • Overseeing the design and delivery of service call center training programs
  • Monitoring calls for service quality assurance.
  • Handling escalated concerns that fall outside the service technicians
Leadership
  • Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review.
Operations
  • Work closely with performance standard audits to assist in identifying PC’s weaknesses and address the service related issues
  • Manage human resource administration (payroll/scheduling/paperwork, etc.)
  • Manage and direct all aspects of incoming service and preventative maintenance of equipment
QUALIFICATIONS
  • 3 Years in the rental equipment or construction industries.
  • 1 Year of Equipment Shop Operations Management
  • Extensive knowledge of construction equipment required (aerial, dirt, small tool, etc.)
  • Good analytical ability to gather and interpret technical information and to develop, recommend, and implement solutions.
  • Exceptional organizational skills. Ability to make good decisions and manage several processes in a fast-paced environment.
  • Understanding and working knowledge of rental fleet application, performance capabilities, and mechanical concepts.
The physical demands of this role include bending, squatting, crouching, reaching, lifting up to 50 pounds, and working both indoors/outdoors as required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. WEST20Base Pay Range 39.47 - 54.27Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, and applicable agreements (unless specified in a collective bargaining agreement).Gear up for an exciting career!Sunbelt Rentals supports service members. Veterans encouraged to apply.If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Sunbelt Rentals