Sales Associate

Whistler, BC
Permanent
Full-time

2 days ago

The Crystal Lodge is seeking a motivated and guest-focused Sales Associate to join our Sales & Marketing team. This role plays a key part in supporting the full reservations and sales cycle while delivering exceptional pre-arrival service to our guests.Reporting to the Director of Sales & Marketing, the Sales Associate works closely with the Sales & Events Coordinator and Revenue Manager to ensure seamless reservations processes, accurate bookings, and strong sales support across all channels.What you will be doing:Provide a warm, knowledgeable first point of contact for guests, highlighting the benefits of staying at Crystal LodgeLead all day-to-day reservation processes and ensure booking accuracy across phone, website, GDS, extranets, packages, and rate guaranteesMaintain in-depth knowledge of all room types, amenities, onsite tenants, packages, offers, and hotel policiesAct as the key guest liaison from initial inquiry through to arrival and check-inDeliver concierge-style pre-arrival services, including dining, transportation, rentals, and activity recommendations and bookingsManage hotel availability across all distribution channelsSupport the Reservations Supervisor and Sales & Events Coordinator as requiredAssist with group business administration, including rooming lists, resumes, BEOs, invoicing, and collectionsSupport business development efforts by generating new leads and growing the group databaseCoordinate internal meeting requests and complete administrative projects as assignedSupport Crystal Lodge’s environmental and sustainability initiativesWhat we are looking for:Previous experience in hotel sales and/or reservations within a medium-sized propertyStrong customer service and sales backgroundCollege diploma or equivalent experienceProven ability to meet deadlines and contribute to service and revenue improvementsPositive, energetic, and results-driven self-starter with a strong work ethicExcellent interpersonal and communication skillsStrong organizational and time-management abilities with the capacity to multitask in a fast-paced environmentHigh attention to detail and sound judgement in problem-solving situationsProficient with Microsoft Outlook, Word, Excel, and PublisherExperience with hotel systems such as RDP and Inntopia considered an assetTeam-oriented, professional, and calm under pressureWhy Work With Us:

Staff discounts at Beacon Pub & Eatery and Table Nineteen at Nicklaus North
Extended health benefits to support your wellness
Free annual stay at the hotel
Access to summer and winter programs to make the most of Whistler life
Golf discounts at GolfBC courses
Length of service awards, and year-round team events

If you are passionate about hospitality, sales, and delivering exceptional guest experiences in a resort environment, we would love to hear from you.

Crystal Lodge

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