IT Support Specialist
- Toronto, ON
- $25.00-35.00 per hour
- Permanent
- Full-time
We are seeking a dedicated IT Support Specialist to provide technical support and ensure the smooth operation of our IT systems. The ideal candidate will have strong problem-solving skills, hands-on experience with hardware and software troubleshooting, and the ability to assist users effectively.Key Responsibilities:Provide technical support to end-users via phone, email, or in-person for hardware, software, and network issues.Install, configure, and maintain computers, software applications, and peripheral devices.Troubleshoot and resolve IT-related issues promptly to minimize downtime.Monitor and maintain IT systems, servers, and networks to ensure optimal performance.Assist with user account management, permissions, and security protocols.Document support requests, solutions, and technical procedures for future reference.Collaborate with IT team members to implement upgrades, patches, and new technologies.Stay updated with emerging IT trends, tools, and best practices.Required Qualifications:Bachelors degree in Information Technology, Computer Science, or a related field.Proven experience in IT support, helpdesk, or technical troubleshooting.Knowledge of operating systems (Windows, macOS, Linux) and office productivity software.Familiarity with network configurations, hardware components, and peripheral devices.Strong problem-solving, analytical, and communication skills.Ability to work independently and collaboratively in a team environment.Preferred Qualifications:Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).Experience with cloud platforms, virtualization, or cybersecurity practices.Familiarity with ticketing systems and remote support tools.Knowledge of scripting or automation for routine IT tasks.Benefits:Competitive salary and performance-based incentives.Opportunities for professional growth and skill development.Health insurance and other employee benefits.Flexible working hours and remote work options (if applicable).Supportive and collaborative work environment.
We are sorry but this recruiter does not accept applications from abroad.