Service Manager
- Portage la Prairie, MB
- Permanent
- Full-time
Because at Mazergroup, we treat you like family. Our competitive total compensation plan is designed to recognize your hard work and dedication while supporting your financial security, health, and personal growth. Here's what being part of our family means:
- Employee Discounts You’ll Love: Enjoy parts at cost plus 10% on top brands like NAPA, Toro, Honda, and Husqvarna!
- Opportunities to Grow: We invest in you with paid training and development.
- Planning for Your Future: Benefit from our RRSP matching program.
- Comprehensive Health Coverage: Access extended health, dental, and vision benefits, with an optional Health Care Spending Account. Virtual access to Teladoc Health for your physical and mental health needs.
- Support When You Need It: Our Employee and Family Assistance Program (EFAP) is available to support your well-being whenever you need it.
- Bring Your Friends Along: Earn rewards through our referral bonus program when you help grow the Mazergroup family!
As part of the service team, the Service Manager is responsible for the effective management of all aspects of the Service Department, which ensures customer satisfaction and maximum profitability.
- Schedule, manage, and maintain technicians to maximize efficiency while minimizing overhead
- Generate and promote service business through direct calls, targeted advertising, and Mazergroup's preventative maintenance programs
- Work with customers and technicians to explain repairs and expenses, resolve complaints, and offer value-added and/or preventative maintenance services
- Create, maintain, track, and close service work orders for such things as new equipment assembly, pre-delivery inspections, customer repairs, installations, etc. , on various manual and electronic systems
- Meet and exceed department budget and targets
- Co-Chair for Health and Safety Committee for the dealership, and always promoting a highly safety-conscious environment
- And so much more!
- 5+ years in a leadership role would be an asset
- A journeyperson in AET or HDET would be an asset
- Advanced management/leadership skills to manage a highly technical staff, shop, and projects, including effective employee scheduling
- Advanced knowledge of Workplace Health and Safety requirements
- Supervisory experience would be considered an asset
- Marketing experience would be viewed as an asset
- Customer service in a sales and service capacity/environment
- Mid-level technical knowledge
- Basic knowledge of financial statements and creation of annual budgets
- Strong Computer skills – Microsoft Word, Excel, web browsing
- Ability to travel 2-3 times per year to Company and Vendor Training sessions
- A valid driver’s license is required