Administrative Support/Accounts Receivable

Rentokil Initial

  • Fredericton, NB
  • $41,000-42,000 per year
  • Permanent
  • Full-time
  • 6 days ago
  • Apply easily
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking an experienced Administrative Support/Accounts Receivable to be a part of our fast-paced team. This an onsite position based out of our Fredericton office.Address: 121 Gibson St. Fredericton, NB E3A 4E1Salary: $41,000 - 42,000 annuallyRole Designation: Hybrid (3 days/week)We are currently seeking an experienced Scheduler / Administrative Support Agent to join our fast-paced team. The main responsibility of this position is scheduling, ensuring efficient technician routing and excellent customer service. This role will also provide administrative support and assist with accounts receivable and collections functions.Key ResponsibilitiesScheduling (Primary Function)
  • Manage daily, weekly, and monthly technician schedules to maximize customer service.
  • Utilize route optimization software to create capacity, reduce travel time, and improve efficiency.
  • Review and adjust routes in response to customer requests, cancellations, or technician availability.
  • Communicate one-on-one with technicians to update assignments, add/remove service locations, or reassign routes.
  • Respond promptly to urgent scheduling issues during the workday and prepare plans for future adjustments.
  • Accept and respond to scheduling-related calls from Customer Service colleagues.
  • Track technician productivity and share execution reports with Operations and Regional leadership.
  • Work closely with Operations Managers, Branch Managers, and Regional Managers to support informed decision-making.
  • Ensure customers receive a world-class service experience through effective scheduling and communication.
Administrative Support
  • Perform accurate data entry of new contracts, job sales, and product sales into CRM software.
  • Upload and file customer contracts; maintain customer account information, including billing details and purchase orders.
  • Generate daily and consolidated month-end invoicing; process credit memos as needed.
  • Ensure accuracy in invoice processes by verifying all relevant data.
  • Prepare and distribute reports for management as required.
Accounts Receivable / Collections Support
  • Conduct a high volume of outbound calls to customers regarding past due and/or delinquent accounts.
  • Distribute monthly customer statements via email and mail.
  • Assist customers with payment processing (cheque deposits, credit card processing, EFT payments).
  • Track and report on collection call outcomes and overall results.
  • Present collections efforts and results during one-on-one and team meetings with management.
Requirements· High school diploma or GED – required· Post-secondary education in a related area of study - preferred· 2-4 years of professional admin and collection experience - preferred· Demonstrated proficiency with Microsoft Word, Excel and Power-Point· Have knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil-Terminix North America· Very accurate data entry skills· Strong computer skills including Microsoft Office products· Excellent interpersonal and communication skills· Able to exercise tact and diplomacy when dealing with others· Must be reliable, punctual and professional & have strong eye for detail· Excellent proof reading abilitiesBenefitsWhat is in it for you?
  • Company paid holidays, vacation and sick time.
  • Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
  • Employee Assistance Program that offers services such as free counselling services and other benefits
  • Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
  • Employee Discounts
  • Fantastic Tuition Reimbursement benefits & Scholarship Programs
AI technology will be used in selecting candidates for interviews. Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Rentokil Initial