Sr. Director, Fraud Solutions (Canada)

TransUnion View all jobs

  • Burlington, ON
  • $174,000-261,000 per year
  • Permanent
  • Full-time
  • 15 days ago
What We'll Bring: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.What You'll Bring:
  • 15+ years in product, solutions consulting, sales, or related roles within financial services or technology.
  • Demonstrated ability to lead people leaders and senior professionals.
  • Strong financial acumen and comfort operating against revenue, margin, and investment goals.
  • Experience with sales enablement and collaboration tools (e.g., Salesforce, Miro).
  • Bachelor’s degree required; MBA preferred.
  • Ability to travel up to 30%.
Fraud & Financial Services Expertise
  • Deep knowledge of Canadian fraud trends, financial crimes landscape, and regulatory environment, including FINTRAC.
  • Strong relationships and credibility with fraud leaders across Canada’s Big 7 banks, monolines, telecommunications, and small/mid‑sized financial institutions.
  • Strong understanding of the competitive landscape, including market solutions, data assets, and emerging capabilities.
Technical & Solution Knowledge
  • Proven experience in consumer identity, identity verification, fraud onboarding, and authentication strategies, leveraging bureau and alternative data.
  • Broad fraud strategy expertise across lending and non‑lending products (DDA, credit cards, loans, mortgages, etc.).
  • Solid understanding of FI operating models (branch, digital, call centre) and internal decision-making processes.
Executive Presence & Commercial Acumen
  • Demonstrated ability to engage and influence at all organizational levels, from executives to delivery teams.
  • Proven track record of generating commercial opportunities, closing revenue, and growing market share through disciplined, strategic execution.
  • Strong narrative development skills, with confidence presenting complex concepts clearly to diverse audiences.
Leadership Capabilities & Ways of Working
  • Track record of building and leading high-performing consulting or expert teams in fraud, identity, or risk domains.
  • Strong collaboration skills, customer-centric mindset, and ability to navigate complexity, ambiguity, and change.
  • Strategic thinker with high execution rigor—able to translate insight into action and results.
Impact You'll Make:Reporting directly to the SVP, Global Head of Fraud Solutions, and partnering closely with the Chief Product Officer in Canada, the Senior Director, Fraud & Identity Solutions will play a pivotal role in accelerating fraud revenue growth. This leader is accountable for driving adoption of our Fraud & Identity portfolio while defining and executing the Canada Fraud Solutions strategy.Serving as a critical link between clients, sales teams, and global partners, this role brings deep market expertise, strong executive presence, and operational discipline to complex fraud and identity initiatives. The Senior Director provides strategic direction for the Fraud Solutions team, coaches high‑performing talent, and owns the Canada fraud and identity product roadmap, go‑to‑market strategy, and competitive positioning—while staying actively involved in priority deals and key client outcomes.Key Responsibilities:Market, Client, and Solution Strategy
  • Drive voice-of-customer capture, market intelligence, and competitive insights to inform solution strategy, product investment priorities, and innovation opportunities.
  • Understand, define, and influence how TransUnion fraud and identity solutions address evolving client business issues, regulatory dynamics, and market trends.
  • Partner closely with Global Solutions, Strategy & Planning, Sales, and Marketing to align market needs with solutions direction, ensuring relevance and differentiation in Canada.
  • Own and drive solutions roadmaps and go‑to‑market approaches for priority capabilities and key accounts.
Revenue Enablement & Commercial Impact
  • Act as a critical accelerator of Fraud revenue, particularly through adoption of new and innovative solutions and competitive displacement.
  • Improve seller effectiveness by strengthening understanding of solution capabilities, use cases, and value propositions to improve early-stage opportunity identification.
  • Maintain active awareness of pipeline; prioritize engagements aligned with revenue targets and vertical growth strategies.
  • Support complex deals through executive-level solution positioning, RFI/RFP leadership, POCs, and senior-level technical demonstrations, as required.
Client Engagement & Thought Leadership
  • Lead the solutions-selling approach to position TransUnion as a credible, trusted partner in clients’ fraud and digital identity strategies.
  • Engage credibly with executive and senior decision-makers, including CAMLOs, risk leaders, and fraud executives, influencing strategic outcomes.
  • Represent TransUnion externally at industry events, conferences, and client forums; contribute to thought leadership, client narratives, and market positioning.
Team Leadership & Execution Excellence
  • Lead and develop a team of Fraud Product Managers, Analysts and Solutions Consultants focused on product development, solution adoption and client success.
  • Provide coaching and oversight to ensure disciplined execution, strong prioritization, and high-quality client outcomes across engagements.
  • Establish and refine guidelines, processes, and operating models for the Solutions Consulting function, including resource allocation, budgeting, and performance management.
  • Enable teams to support select, complex implementations by connecting business needs with technical and integration requirements.
The expected pay range for this position is $174,000 - $261,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performanceThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.This job posting is for an existing vacancy. The opening is to backfill a previously held position.Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.TransUnion's Internal Job Title: Sr Director, Product Management

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