Job Summary:Position Overview: Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that’s why we do what we do and we want you to join us – be part of the Guest Services Team at Rogers Stadium where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.We’re looking for crew members to join our team as Support Concierges!Exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive “can-do” attitude …rain or shine, the show must go on!Job Functions:
Provide accessible seating support to fans seated in accessible sections
Liaise with CSR team and/or Accessibility Coordinator to oversee accessible seating requests
Provide information and assistance to fans who require accommodations
Coordinating and providing wheelchair pickups and drop offs
Directing fans to quiet rooms, sharing information on resources available (Kulture City programs/tools/spaces, assisted listening, etc.)
Overseeing and monitoring fan use of quiet room, sensory bag rentals, and other accessible resources/features
Other duties as assigned
Qualifications
Experience in working live events or customer service strongly preferred
Excellent verbal, written, and interpersonal communication skills
Acute sense of judgment, tact, and diplomacy
Knowledge of AODA standards an asset
Position requires constant walking, climbing stairs, and occasional sitting
Able to safely push, pull, and maneuver guests in mobility devices (wheelchairs)
Able to work outdoors (rain or shine), among crowds and in a loud environment
A passion for live events!
Available for all events scheduled at Rogers Stadium this summer
All crew members must be 18 years of age or older.We thank all applicants for their interest, however, only those chosen for an interview will be contacted.Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.Job Posting Compensation Range/Rate: $18.50 per hour.Employment EquityLive Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
