Account Director

Ottawa, ON
Permanent
Full-time

22 days ago

Company DescriptionWHO ARE WE?Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job - we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that's something we're truly proud of. Work That Matters, People Who Care.Job DescriptionWe are seeking an experienced Account Director to join our team. This is a highly client-facing role requiring strong leadership, hospitality-focused service delivery, and financial accountability.Key Responsibilities

Lead revenue growth and ensure profitability for the assigned confidential account
Act as the primary client contact, ensuring exceptional service delivery and relationship management
Oversee daily operations across two service lines: Housekeeping and Maintenance/Handyman Services
Lead, mentor, and support on-site Managers and their teams
Manage staffing levels and workforce planning in alignment with seasonal demands
Oversee resource planning, scheduling, and operational execution
Maintain high standards of service quality with a strong hospitality mindset
Drive client satisfaction, issue resolution, and long-term account retention
Oversee financial responsibilities including:

Month-end financial processes
Budget management and forecasting
Understanding and oversight of staffing and payroll budgets
Ensure compliance with safety, quality assurance, and government contract requirements
Support recruitment, onboarding, and training initiatives
Identify opportunities for operational improvement and account growth

Competencies for Success

Strong leadership presence with the ability to influence and inspire
Results-oriented with a focus on operational excellence
High level of accountability for performance and outcomes
Exceptional interpersonal, communication, and client management skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Data-driven and comfortable using technology to support decision-making
Collaborative and inclusive leadership style

QualificationsQualifications

Minimum 2+ years of operational experience in Integrated Facilities Management
Experience managing large on-site teams; multi-site experience is an asset
Strong hospitality or service-driven background
French (Francophone) required, English required
Understanding of technical and operational service delivery
Flexibility to work extended hours during peak operational periods, including occasional weekends
Ability to travel overnight when required
Must pass a Federal Criminal Background Check
Must have a clean driver's abstract

Additional InformationAdditional InformationWHAT'S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Employee Referral Program!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.#IND1

Dexterra Group

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