Senior Service Technician/Manager
Express Employment Professionals
- Mississauga, ON
- $20.00-22.00 per hour
- Permanent
- Full-time
- Answering telephone in a pleasant professional manner.
- Provide internal and external support regarding technical questions on the equipment the company distributes and/or manufacturers
- Provide internal support and troubleshooting for IT/office systems.
- Installing, testing, calibrating, and repairing equipment; training users; maintaining safe operations while adhering to manufacturer’s specifications
- Maintains equipment by completing preventive maintenance schedules, conducting tests and troubleshooting and repairing malfunctions.
- Maintains equipment and spare part inventories by checking stock, anticipating needs, placing PO requests and expediting orders as required
- Provides demonstrations of use and care of equipment to both end users and internal staff and fields technical questions
- Provides technical support to internal team for equipment sales and troubleshooting
- Create and maintain training documents as required
- Departmental filing and review and maintenance of service and training documents
- Keep all ISO documents and internal records up to date in a timely fashion
- Co-ordinate and manage all Preventative Maintenance scheduling to meet customers’ expectations while keeping company expenses to the minimum (Time management.)
- Co-ordinate installations of new equipment and delivery with internal staff and customers
- Estimate costs of installing and maintaining equipment
- Consult with clients after sale/installation to resolve problems and to provide ongoing support
- Take an active role in all minor and major QA initiatives with adherence to all aspects of the quality system.
- Updates and maintains job knowledge by participating in vendor/manufacturer provided training
- Provide customers with product and technical service information and resolve product and service problems while being mindful to the adherence of regulatory obligations by phone or on-site
- Resolves product or service problems by
- clarifying the customer’s complaint,
- determining the cause of the problem
- working closely with the Sales Account Manager and/or the Operations Manager to select and explain the best solution to solve the problem and expedite the correction or adjustment
- following up to ensure resolution.
- French to English and English to French translations – via email, RFP/tenders and documents.
- Prepare and administer sales/service contracts or quotes - including estimate costs of installing and maintaining equipment and/or kits for the contracts, quotes or tenders with the sales team