Senior Service Technician/Manager

Express Employment Professionals

  • Mississauga, ON
  • $20.00-22.00 per hour
  • Permanent
  • Full-time
  • 29 days ago
  • Apply easily
ShareTop JobLocated in Mississauga, ONSalary: $20-$22We're currently hiring a Senior Service Technician/Manager for our client based in Oakville!Bilingual Customer Service & Technical Support RepresentativePayrate: $20-$22/hrTo represent and support the corporations customer service and technical service requirements by answering phone calls, and providing both front line and onsite technical support, with the goal of exceeding revenue targets and customer expectations.In this position the person must be bilingual in French & English. They must show a can-do attitude and be a self-starter, a creative thinker and will need to demonstrate excellent organization and time management, along with strong communication skills. For the individual to succeed, they will need to be comfortable with result-oriented goals in a fast-paced environment that demands exceptional troubleshooting skills.Must be willing and able to travel. Most trips are 1-2 days in length and may require air travel or the use of their own car for local sites.Responsibilities:
  • Answering telephone in a pleasant professional manner.
  • Provide internal and external support regarding technical questions on the equipment the company distributes and/or manufacturers
  • Provide internal support and troubleshooting for IT/office systems.
  • Installing, testing, calibrating, and repairing equipment; training users; maintaining safe operations while adhering to manufacturer’s specifications
  • Maintains equipment by completing preventive maintenance schedules, conducting tests and troubleshooting and repairing malfunctions.
  • Maintains equipment and spare part inventories by checking stock, anticipating needs, placing PO requests and expediting orders as required
  • Provides demonstrations of use and care of equipment to both end users and internal staff and fields technical questions
  • Provides technical support to internal team for equipment sales and troubleshooting
  • Create and maintain training documents as required
  • Departmental filing and review and maintenance of service and training documents
  • Keep all ISO documents and internal records up to date in a timely fashion
  • Co-ordinate and manage all Preventative Maintenance scheduling to meet customers’ expectations while keeping company expenses to the minimum (Time management.)
  • Co-ordinate installations of new equipment and delivery with internal staff and customers
  • Estimate costs of installing and maintaining equipment
  • Consult with clients after sale/installation to resolve problems and to provide ongoing support
  • Take an active role in all minor and major QA initiatives with adherence to all aspects of the quality system.
  • Updates and maintains job knowledge by participating in vendor/manufacturer provided training
  • Provide customers with product and technical service information and resolve product and service problems while being mindful to the adherence of regulatory obligations by phone or on-site
  • Resolves product or service problems by
  • clarifying the customer’s complaint,
  • determining the cause of the problem
  • working closely with the Sales Account Manager and/or the Operations Manager to select and explain the best solution to solve the problem and expedite the correction or adjustment
  • following up to ensure resolution.
  • French to English and English to French translations – via email, RFP/tenders and documents.
  • Prepare and administer sales/service contracts or quotes - including estimate costs of installing and maintaining equipment and/or kits for the contracts, quotes or tenders with the sales team
Express Office: Mississauga (North)377 Burnhamthorpe Road EastSuite 112AMississauga, ON L5A 3Y1

Express Employment Professionals