Application Support Analyst - Wealth Management

Fidelity Investments

  • Toronto, ON
  • Permanent
  • Full-time
  • 13 days ago
Job DescriptionJob DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.How You’ll Make an ImpactThe Application Support Analyst - Wealth Management supports the delivery and daily operations of integrated technology solutions for Fidelity Wealth and Private Wealth businesses. This position bears both technical analysis and operational responsibilities and understands how technology supports key business processes.This role is accountable for supporting specialized vendor applications, system integrations, resolving incidents, and ensuring vendor and support documentation is maintained. The Analyst collaborates closely with IS teams, business stakeholders, and third-party vendors to ensure smooth day-to-day operations and successful delivery of technology services.What You Will Do1.Solution Delivery Support
  • Assist in defining and documenting application-specific requirements by translating business needs into technical language and functional expectations. Provide input to system architects and technology leads for solution design decisions.
  • Support data mapping analysis and interface design for in-house and vendor system integrations
  • Participate in system functional, integration and regression testing. Assist in developing test cases and validating defect fixes in coordination with QA and technical teams.
  • Support production release coordination and post-deployment validations in production.
2. Application and Technical Incidents SupportSupport business users during incidents and maintain communication channels and protocols.Gather and validate necessary details to open vendor support tickets, triage vendor application issues with Fidelity IS shared services and escalate issues where needed.Document root causes and resolutions for recurring problems3. Knowledge Management and Process DocumentationAct as a key SME to organize a structured Confluence space to consolidate technology stack documentation with underlying business workflows and other supporting and reference information.Support Data Governance efforts. Keep timely and accurate record of integrations and processes that involve client PII data.Support internal process documentation and playbooks.Contribute to departmental process updates, knowledge articles, best practices and SOPs for incident handling, feed failures and system recovery playbooks / steps.Required Skills & Qualifications
  • Degree in Computer Science, Software Engineering, Economics or Mathematics or equivalent working experience
  • 3-5 years of experience in IT support, operations or solutions delivery.
  • Technology vendor management is a plus.
  • Strong knowledge of Wealth Management operations.
  • Strong stakeholder management, interpersonal and diplomatic skills required to communicate with senior management across the organization
  • Familiarity with basic SQL, APIs, batch processes and IS ticketing systems and processes.
  • Excellent verbal, written and presentation skills
Some of the ways we’ll help you feel valued and supported as part of our team:
  • Flexible working arrangements - 100% remote, hybrid, and in office options
  • Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
  • Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
  • Parental leave top-up to 100% of your salary for a period of 25 weeks
  • Up to $650 for home office equipment
  • Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
  • Diversity and inclusion programs, including an active network of Employee Resource Groups
  • Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
  • We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.
Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards
  • Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People
  • Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion EmployerDesignations
  • Canadian Compassionate Companies – Certified
  • Benefits Canada's Workplace Benefits Award - Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter's Most Innovative HR Team

Fidelity Investments