QUAC-Quality Assurance Coordinator
- Mississauga, ON
- Permanent
- Full-time
- Review and evaluate medical assessment reports to ensure continuity, consistency, accuracy, spelling, grammar and compliance with current regulations.
- Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.
- Identify discrepancies, errors, or inconsistencies in medical assessment reports and provide timely feedback to assessors for correction.
- Collaborate with assessors, to address quality issues and implement corrective actions.
- Provide support to assessors on quality assurance procedures and documentation requirements.
- Ensure reports are sent to the client on time.
- Ensure the timely follow-up and tracking of QA statuses and reports.
- Follow QA protocols for releasing and saving reports.
- Offer exceptional customer service when responding to client queries.
- Identify issues that will impact on service standards and rectify or escalate those issues.
- Other duties as assigned.
- A regulated health professional with at least 3 years' experience either as a Kinesiologist, Physiotherapist or Nurse OR prior experience in insurance or IME QA including an understanding of CAT.
- AMA Guides training or C-CAT certification is an asset
- 1-2 years work experience in medical clinic, hospital or insurance office
- Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience
- Detailed familiarity with the current and prior auto insurance legislation, arbitration and associated legal decisions.
- Solid command of the English language and demonstrated excellent communication skills
- Has working knowledge of MS Word and Excel and the ability to learn and navigate new systems
- Must be able to assume responsibility for job duties and work independently as well as team-orientated.
- Exceptional organizational and time management skills.
- Comprehensive and flexible health and dental choices with Flex benefits
- Lifemark Employee Assistance Program
- Shoppers Drug Mart Employee Discount (30%)
- Employee Stock Purchase Plan (25%)
- Paid vacation and Wellness days
- Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
- Goodlife Fitness Corporate Discount Gym Membership
- Ongoing internal training and development with opportunities for mentorship
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- Nationally recognized brand with a strong digital presence