Customer Service Representative-Sales Operations

KI

  • Pembroke, ON
  • Permanent
  • Full-time
  • 10 days ago
POSITION HIGHLIGHTSTITLECustomer Service Representative (Contract Term)DEPARTMENTCustomer Service KI CanadaLOCATIONPembrokeREPORTS TOCustomer Service ManagerDIRECTLY MANAGESNoneEXEMPTION STATUSNon-ExemptDATE CREATED02/05/19DATE OF MOST RECENT UPDATE04/11/2025POSITION OVERVIEWThis is a contract position is within the Canadian Customer Service Team, performing a variety of supportive and administrative tasks, order entry, quoting, and other duties as needed.% of TimeList the functions required of a person to perform this position.85%Order Processing/Customer Service:
  • Enter and audit both Inter-company and customer orders
  • Clarify any unclear details regarding customer orders
  • Scan acknowledgements, PO’s and any other relevant documentation into Metaviewer for archival purposes
  • Perform quoting, providing accurate costing and margin reports
  • File any documents associated with customer service
  • Assist with freight, quoting and enquiries, pre and post shipment
10%Customer/Sales Representative Support:
  • Order status updates
  • Install/Repair & Replace assistance
  • Forwarding of Detailed Packing Lists
  • Proof of Delivery upon requests
  • Coordinate claims of damaged product upon delivery against carriers
5%Other:
  • Other tasks and responsibilities as needed
100%QUALIFICATIONSCategoryRequirementsEDUCATIONDiploma or Degree in Business Administration or related field preferredEXPERIENCE
  • Office experience required
  • Preferred manufacturing experience/exposure
CERTIFICATIONS/LICENSES
  • N/A
KNOWLEDGE/SKILLS/ABILITIES
  • Computer proficiency especially Microsoft Office
  • Ability to work collaboratively as part of a team
  • Professional demeanor and attitude
  • Ability to exercise good judgement
  • Reliable
WORKING CONDITIONSCategoryRequirementsTRAVEL
  • None
PHYSICAL DEMANDS
  • Ability to sit up to 80% of time
  • Ability to climb stairs multiple times daily
WORKENVIRONMENT
  • Office environment (open concept)
  • This is an on-site position, with work from home not available

KI