Chief Operating Officer
Genuine Comfort
- Markham, ON
- Permanent
- Full-time
- Lead by example. You will lead and manage the executive team in alignment with core values and business goals. You will develop and grow leaders that grow leaders.
- Enhance company culture. You will nurture and reinforce our values and vision to create a positive and productive work environment and ensure everyone is aligned with our company objectives.
- Manage the execution of key operational initiatives. You will uncover, diagnose and solve issues that impede the business plan and drive the organization to operational excellence based on industry benchmarks.
- Collaborate. You will work with the CEO to develop annual and long term strategic plans. You will conduct essential due diligence for strategic acquisitions to guarantee value enhancement and oversee the successful integration process.
- Manage performance ratios. You will sponsor, and lead organizational initiatives to identify and drive improvement in operational efficiency and effectiveness and ensure EBITDA margin performance.
- Establish and build. You will create business processes that enhance service levels and profitability; and prioritize and champion technological enhancements to support our ongoing growth.
- Proven results-driven leadership style. You have experience as a Chief Operating Officer or a similar executive role. You are comfortable being the second-in-command, acting as the practical, results-oriented counterpart to the visionary thinking of the CEO. You have exposure to or a high level of interest in learning more about our EOS (Entrepreneurial Operating System) and adhering to those guidelines to bring our vision to life.
- Exceptional communication and team alignment capabilities. You are open, direct, focused, and transparent in your communication. You can have hard conversations, push back, make tough decisions, and manage the discomfort of conflict. You continuously pursue alignment and clarity, innovating solutions to challenges and removing roadblocks.
- People management. You have experience overseeing teams, driving performance, follow-through, and accountability. You lead by example, championing core values and encouraging two-way feedback. You believe in supporting the passions of your team and can work with individuals to achieve their professional goals, identifying opportunities for further development. You are a strategic coach who is reflective and self-aware. You can draw on your unique abilities to work with others in the most effective ways.
- Operational excellence. You have experience implementing and optimizing operational processes to enhance efficiency, reduce costs, and improve service delivery. You can collaborate with the executive team to align objectives, identify areas for growth, and execute the overall business strategy, ensuring alignment with the company's vision.
- Strong strategic thinking and execution skills. You have in-depth business acumen and business operational insights built on experience at the directorial and executive levels. You have financial management experience, including developing and managing budgets and implementing cost-control measures. You have proven experience in acquisition integration.
- Technical skills. You are comfortable with technology and have previously worked with ERP, CRM, and sales enablement systems. You leverage technological solutions to improve operational efficiency. You have expertise in developing performance metrics and analyzing data to identify trends, areas for improvement, and opportunities for growth.
- Communicate openly, honestly, and effectively with internal teams and clients.
- Own your accountabilities and decision-making.
- Operate with initiative.
- Learn to grow and embrace change.
- An in-person interview with the Director of Supply Chain in our Markham office with our CEO participating remotely. You will have the chance to learn more about how the organization is structured, our core values, and our vision. You will have the opportunity to walk through your experience and ask questions about the leadership team.
- A virtual interview with Genuine Comfort's board of advisors to learn more about how your strengths in operational and people leadership align with our values.
- An in-person dinner with the CEO and another executive leader in Winnipeg. You will be asked to complete a Kolbe and a DiSC assessment and be provided with the CEO’s same assessments in advance.