Warranty Coordinator

• Completion of a diploma or certificate.
• At least three years of customer service experience.
• At least one year of experience in an office environment.
• General knowledge of residential construction is an asset.
• Knowledge of building code and safety code requirements is an asset.
• Basic knowledge of Alberta New Home Warranty policies is an asset.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong leadership skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Desire for continuing education and personal development.

• Responsible for customer communications for all seasonal inquiries.
• Responsible for obtaining updates from the Construction team and maintaining seasonal tracking sheet.
• Communicate directly with trades on failed inspections for seasonal items.
• Update all documents to the on line portal.
• Respond to all customer queries via phone or email within 48 hours upon receipt.
• Booking all walk-throughs and inspections (includes construction process walk throughs (electrical and cabinets), pre-possession inspection, pre-occupancy walkthrough and possession, one-month walk through, and one-year walk throughs).
• Coordinate with other departments as required to facilitate above bookings.
• Manage Outlook calendar for Warranty Technicians for customer appointments.
• Diagnose customer concerns and triage accordingly.
• Schedule initial trade days with homeowners and required trades.
• Create work orders and send to each trade as required.
• Create and send purchase orders to trades for non-warrantable work.
• Generate back charges as required.
• Follow up on open work orders if not closed in a timely manner.
• Building Assessment Report (BAR), including coordination with building envelope consultants, ANHW, and homeowners. All admin required for BAR.
• Update requires systems and processes on any correspondence with homeowners and updates from trades or field techs.
• Document management and general administration, including but not limited to:

Rohit Group