Membership Support Representative, Membership and Member Rewards

Alberta Motor Association View all jobs

Edmonton, AB
Permanent
Full-time

1 month ago

You turn MEMBER CONNECTIONS into LASTING LOYALTY.The OpportunityIn this member-focused and fast-paced role, you’ll play an essential part in protecting the integrity of AMA’s Membership data while delivering exceptional service experiences. As a Membership & Rewards Representative, you’ll ensure time-sensitive processes are completed accurately and within established guidelines, while supporting frontline teams and members with knowledgeable, solution-focused guidance.You’ll interpret policies, offers, and procedures to assist with membership and rewards transactions, ensuring data accuracy and operational consistency. Through inbound calls and digital inquiries, you’ll assess member needs and provide tailored solutions — whether through sales, service, upgrades, or referrals to appropriate products, services, or partner offers.With an in-depth understanding of Membership & Rewards systems, you’ll help drive member retention and acquisition while delivering service that truly feels like family.This role requires availability to work various shifts between 8:30am–6:00pm, Monday to Friday, with occasional Saturday rotations (9:00am–5:00pm) to align with AMA retail centre hours.A Place to BelongAMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

Work for one of the most trusted brands in Canada.
Competitive salary.
Benefits if you choose to receive them (with payroll deductions).
Vacation pay is added to each paycheque.
Great AMA discounts.
Unlimited learning opportunities!
Flexible work model.

Who You Are

You genuinely enjoy meeting new people and making a positive impact in their day.
You’re a strong listener who balances professionalism with warmth and approachability.
You’re a natural problem solver and the person others rely on to get things done.
You thrive in a fast-paced environment and confidently manage multiple priorities at once.
You work well independently but value collaboration and being part of a supportive team.
You embrace continuous learning and are comfortable adapting to changing activity levels and responsibilities.

How You’ll Make an Impact

Ensure the accuracy and timely processing of membership transactions while maintaining the integrity of member data.
Interpret membership policies, procedures, and partner offers to support frontline teams and guide transaction processing.
Provide operational support for AMA Rewards partners and the reloadable card program.
Drive member retention and acquisition by identifying needs and confidently closing sales related to renewals, upgrades, auto-renew enrollment, monthly payments, eBill registration, and enhanced coverage options.
Handle inbound calls and online inquiries using proper phone etiquette, professionalism, and best practices.
Instill AMA’s “practically family” culture in every member interaction.
Maintain comprehensive knowledge of AMA products, services, rewards partner offers, and member benefits.

What You Bring to the Table

High school diploma required; post-secondary education is an asset.
Proven customer service experience with a track record of delivering positive member experiences.
Exceptional written communication skills, with the ability to compose clear, professional, and accurate correspondence tailored to diverse audiences.
Strong computer proficiency and the ability to quickly learn new systems and applications.
Experience working in a fast-paced, deadline-driven, and detail-oriented environment.
Ability to work independently while contributing positively to a team environment.
Strong organizational skills with the ability to manage multiple tasks accurately and efficiently.

Belonging Matters HereAMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to feel supported throughout your journey with us.-WORK MODEL: Hybrid-We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Alberta Motor Association

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