Operations Associate (Supply Chain)

• Support the sales team in a professional, timely and efficient manner, which includes: Liaising sales team members about customer inquiries and sales data
• Manage field inventory/consignment for all products on consignment. Includes Bill and replaces as well as expiry and replacements.
• Manage sample inventory to ensure we have the required stock to supply our sales team for accounts and trails/evaluations.
• Provide sample dollar analysis to marketing sales and marketing managers.
• Work with sales and marketing team to help execute all cadaver labs and conference shows with regard to product availability and shipping
• Visually inspect and process surgical loaner and consignment sets
• Replenish loaner kits to ensure they are set for the next availability.
• Book loaner orders following SOP’s and Loaner Request forms
• Invoicing of any completed billings.
• Manage and plan marketing literature for sales force.
• Ensure all documentation is up to date, quality system compliant and in order.
• Ensure all incoming customer purchase orders are processed timely and accurately, including being actively involved in the processing of orders
• Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily
• Provide accurate, valid and complete information using the appropriate methods/tools
• Track and manage the interactions with the customers from every channel.
• Identify customer’s needs and provide basic to moderately complex support; Identify and solve problems using available resources.
• Maintain a current knowledge of products offered in catalog to support providing basic product information Informing the sales team of Purchase Orders that have been received for large quotes
• Handle customer complaints
• Complete the required documentation within the time limit and submit to the relevant organization
• Arrange the product returns and raise credit notes, where required.
• Generate reports from ERP systems and evaluate, as needed, using MS Excel, including monthly expiration reports
• Provide feedback to department leadership as needed.
• Actively engage in projects to improve service levels.
• Work with Distribution Center team to manage product order requests
• Comply with all company quality standards, procedures, and workplace health and safety requirements
• Perform other related duties as assigned or required
• Ability to learn about Integra Products to help with customer inquiries.
• Any other related duties given by supervisor

• Bachelor’s Degree or Relevant work experience
• Fluently Bilingual: English/French (Strong Asset but not required)
• Exceptional customer service orientation, troubleshooting and problem resolution skills, and strong analytical ability
• Minimum of five years’ experience working in high quality operations and order fulfillment and/or sales environment. Experience in the medical industry an asset
• Proven ability to effectively coordinate activities, services and schedules to ensure smooth and efficient operation of work processes
• Excellent administration, time management and organizational skills
• Demonstrated ability to establish and maintain effective working relationship with co-workers, customers and other stakeholders.
• Outstanding interpersonal and communication skills.
• High level of experience with working autonomously and within a very small team environment.
• Proficiency with ERP systems (e.g. Oracle) desired.
• Proficiency with Microsoft Excel and Outlook.
• Proven ability to take accountability for the quality and timeliness of their work outputs
• High level of proactive problem solving skills
• Demonstrated ability to maintain an excellent level of reporting, documentation and organization.

Integra LifeSciences