Warranty & Repair Coordinator
Porter Airlines
- Toronto, ON
- Permanent
- Full-time
Duties & Responsibilities
- Create repair orders for defective aircraft parts and components, outlining the specific issue, warranty details, and required repairs
- Process warranty claims for purchase and repair of aircraft parts and tooling
- Review warranty agreements and technical documents, including Service Bulletins and Airworthiness Directives, to identity warranty coverage
- Communicate effectively with vendors, repair facilities, and internal departments to track repair progress, expedite overdue repairs, and reconcile invoicing issues
- Analyze repair quotes ensuring compliance with warranty terms and identifying any discrepancies
- Manage the return of unserviceable components for our exchange program. This includes:
- Issuing return orders for components designated for exchange.
- Advising the purchasing group of required exchanges needed for stock replenishment based on warranty returns
- Working with all internal stakeholders to ensure or contractual commitments are met
- Maintain records and files according to the company’s policy, including vendor audit forms
- Other duties as assigned
Qualifications
- Minimum of 2-3 years of experience in warranty administration, preferably within the aviation industry.
- Strong understanding of warranty principles and contractual agreements
- Previous experience in a technical repair role within aviation required
- Excellent analytical and problem-solving skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with AMOS an asset
- Exceptional communication and interpersonal skills to liaise effectively with various stakeholders.
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.