Service Advisor - Northland Chrysler Dodge Jeep Ram

Prince George, BC
Permanent
Full-time

14 days ago

Join the ride!Position: Service Advisor
Dealership: Northland Chrysler Dodge Jeep Ram
Location: Prince George, BC
Classification: Full-Time, Immediate HireNorthland Chrysler Dodge Jeep Ram is proud to be part of the AutoCanada network, the largest Canadian-owned and publicly traded automotive dealer group operating across Canada and the U.S. We are innovative, data-driven, and committed to operational excellence—but our real success comes from our people.Our dealership thrives on a team-oriented, supportive culture with low turnover. Employees are empowered to grow their careers, gain hands-on experience, and take advantage of opportunities for advancement within a modern, fast-paced, and dynamic dealership environment.Why This Role Stands Out

Career growth & earning potential: Clear pathways to senior Service Advisor or management roles, with opportunities to increase income through performance, upselling, and optional extra hours
Hands-on training and mentorship: Develop skills with support from leadership and manufacturer programs
High-impact role: Make a visible difference in the customer experience every day
Stable, long-term opportunity: Low-turnover, culture-focused dealership with a supportive team
Modern facilities: Exposure to a busy, well-equipped service environment

Your area of focus.As a Service Advisor, you’ll play a key role in curating an exceptional service experience for customers who choose to service their vehicles at our dealership. You will act as a trusted guide, managing appointments, communicating repairs, and ensuring every customer leaves satisfied.This position is perfect for candidates who want to excel in a dealership environment, grow their service advisory career, and take advantage of hands-on mentorship and training opportunities.What drives your day-to-day?

Greet customers and discuss their vehicle service needs with professionalism and empathy
Estimate costs and time required for a wide range of repairs, including labor, materials, and supplies
Prepare clear and accurate repair orders detailing vehicle problems or symptoms
Connect customers to the right technicians and follow through on service requests
Test-drive vehicles to confirm repairs are completed to standard
Maintain automotive records and ensure accurate customer communication
Respond to inquiries in person, online, or by phone
Contribute to a fast-paced, multi-service environment while prioritizing customer satisfaction
Participate in training and development programs to grow your skills and career

What are the must-haves…

Minimum of 2-year dealership experience in a Service Advisor role required
CDK experience is an asset
Automotive knowledge
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Demonstrated communication and interpersonal skills
Must be able to remain calm when customers and/or situations are not
Organization and follow-up skills
Experience and desire to work with technology

The Perks.

Competitive compensation and benefits package
Employee vehicle purchase & service plans
Employee & Family Assistance Program (EFAP)
Paid holidays and flexible time for full-time employees
Company-wide appreciation events, contests, and recognition programs
Professional development and career growth opportunities

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.Can you picture yourself here already?We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.#LI-IA1

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