Supervisor, Community Wellbeing

• Leads the Community Wellbeing team by providing day-to-day leadership, coaching, mentorship, and oversight to ensure safe, culturally appropriate service delivery.
• Manages full employee lifecycle processes including recruitment, interviews, reference checks, hiring, onboarding, offboarding, probation reviews, performance appraisals, and professional development.
• Administers progressive discipline processes (SPIP, CPIP, verbal and written warnings) in consultation with HR and program leadership.
• Conducts regular file reviews to ensure documentation quality, audit readiness, adherence to program policies, privacy legislation, and quality assurance standards.
• Coordinates equitable workload distribution, caseload assignments, service coverage, and staff scheduling.
• Develops and maintains program policies, procedures, processes, and documentation standards aligned with legislation and best practice.
• Review staff work products to ensure policies, procedures, and quality standards are met.
• Approves client file closures, advocacy letters, and manages escalated client care needs.
• Collaborates with external partners, funders, health professionals, and community agencies to strengthen integrated service delivery.
• Review budgets for employees and financial reporting, ensuring spending is done in accordance with MNO’s policies and funders guidelines
• Prepares program reports, briefing notes, funder reports, and evaluation submissions.
• Represents the Community Wellbeing program in stakeholder meetings, community forums, funder presentations, and advocacy tables as assigned.
• Participates in program strategic planning, external evaluations, and continuous quality improvement processes.
• Provide appropriate oversight as required by relevant legislation including the Employment Standards Act, Occupational Health and Safety Act, Workplace Safety and Insurance Act (WSIB), Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), etc.
• Promote the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
• Report all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation.
• Perform other job/branch-related duties as required.

• University Degree in social services or related field or equivalent combination of education and experience
• 1 to 3 years of experience in a Team Leader or similar role or comparable experience motivating/leading others
• An additional 3 to 5 years of experience working in the health or social field.
• Demonstrated experience dealing with personal and confidential information and issues in a mature, tactful, and diplomatic manner
• Demonstrated experience in quickly acquiring and expanding knowledge and being flexible in a demanding and dynamic environment.
• Experience integrating trauma-informed approaches into their work
• Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
• Knowledge of health and wellbeing topics and health promotion strategies
• Understanding of the social, historical, and systemic factors contributing to increased risk of health concerns and violence
• Knowledge of violence prevention strategies.
• Strong case management skills.
• Knowledge of trauma informed approaches
• A high degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills, both written and verbal
• Superior organization skills and time/priority-management managing others including the design and implementation of project work plans
• Demonstrated ability to motivate, lead, and work effectively with others in a supervisory capacity
• Demonstrated understanding of policies, processes, practices and documentation used to deliver program services or the Branch mandate
• Elevated levels of problem-solving and analytical skills
• Working knowledge of the Métis Nation of Ontario services and policies.
• Valid G-class license
• Willing and able to travel for training and to meet program objectives
• Willing and able to occasionally work hours outside of the regular Monday-Friday, 8:30am – 4:30pm schedule.
• Knowledge of Métis-specific and broader Indigenous policy and research, key challenges, and programs
• Completion of supervisory or leadership course or certificate
• Knowledge of privacy legislation (PHIPA).

Métis Nation of Ontario