Sr. Solutions Engineer, Customer Onboarding
SymphonyAI View all jobs
- Ontario
- $130,000-140,000 per year
- Permanent
- Full-time
SymphonyAI Financial Services delivers AI-powered compliance, fraud, and risk solutions to leading financial institutions. Our SaaS platforms run on Azure/AWS and help customers manage financial crime, AML, and risk at scale.Role Overview
We’re looking for a Senior Onboarding Consultant to own complex customer onboardings for our cloud platforms. You will be the senior technical point of contact, leading secure environment setup, integrations, and configuration through to go-live. You will combine deep technical expertise in networking, security, Linux, and distributed architectures with strong skills in automation, escalation management, and stakeholder communication.
Job DescriptionWhat You’ll Do
- Lead end-to-end technical onboarding for enterprise customers (from contract to go-live).
- Design and validate secure architectures, networking, and integrations for Azure/AWS SaaS environments.
- Configure and validate security controls including mTLS, SSL/TLS, data encryption (e.g. PGP), data signing, and anti-repudiation.
- Work hands-on with Linux, Kubernetes, Helm, YAML, and cloud-native services.
- Build and improve automated onboarding workflows using tools like PowerAutomate, Jira, scripting (PowerShell/Python/Bash), and cloud automation.
- Integrate and troubleshoot SAML/SSO, REST APIs, and secure data ingestion patterns.
- Manage technical escalations and coordinate cross-functional teams to resolution.
- Communicate clearly with both technical and non-technical stakeholders, turning complex topics into simple, actionable guidance.
- Significant experience in SaaS onboarding / implementation / technical delivery, ideally in a senior or lead role.
- Deep understanding of networking and security practices in cloud/SaaS environments.
- Hands-on experience with:
- mTLS, SSL/TLS
- Data encryption (e.g. PGP)
- Data signing and anti-repudiation mechanisms
- Good understanding of distributed architectures and microservices.
- Strong Linux skills (operations, troubleshooting, scripting).
- Practical experience with Azure and/or AWS.
- Experience with Kubernetes, Helm, YAML, and GitHub.
- Scripting skills in PowerShell, Python, or Bash.
- Proven escalation management and priorities management across multiple stakeholders.
- Excellent verbal and written communication skills for both technical and business audiences.
- Experience in financial crime / AML / KYC / fraud domains.
- Exposure to AI-powered or automated onboarding / support solutions.
- Cloud or security certifications (Azure, AWS, network/security).
- Lead high-impact onboarding for mission-critical financial crime platforms.
- Work with modern cloud-native, security-focused, and AI-driven technologies.
- Strong opportunities for growth and certification in cloud and security.