Program Director
- Ontario
- $139,035-163,566 per year
- Permanent
- Full-time
- Masters prepared in a requisite field or equivalent combination of education and work experience in a requisite field;
- Certificate of Registration in good standing from the healthcare regulatory college representing their profession;
- Minimum of 4-5 years of progressive management experience;
- 3-5 years' hospital experience relevant to the program(s);
- Superior written communication and proposal development skills;
- Demonstrated critical/strategic thinking skills, analysis and problem solving;
- Proven ability & experience in leading and managing quality, risk and utilization performance;
- Well-developed negotiation and conflict management/resolution skills;
- Demonstrated experience with envisioning and supporting large scale change across teams and systems;
- Excellent interpersonal skills with a strong orientation to coaching staff and team growth and development; and
- Ability to create a collaborative multidisciplinary integrated working environment which fosters high morale and effective staff relationships, participation and partnerships.
- Contributes to organization wide annual strategic and operational planning and contributes to actions and monitoring;
- Sets the appropriate context for the program by translating Quinte Health strategic directions and objectives into program-specific goals and objectives;
- Develops new or expanded programs and services, including proposal/business plan development, and manages the resulting implementation;
- Creates team cohesion and shared purpose leading to highly effective outcomes;
- Establishes and maintains external/internal partnerships and linkages and establishes communication strategies to ensure the appropriate involvement of stakeholders in program development considerations;
- Develops the program strategic human resources plan including short and long term needs and succession planning,
- Develops and provides leadership for direct reports (currently 4);
- Develops, in collaboration with Chief of Emergency Services, Medical Directors and other stakeholders including patients and families, the annual operating and capital budget submissions for the program;
- Ensures appropriate actions for the delivery of services with a focus on quality, operational excellence within an approved budget;
- Monitors and evaluates to achieve efficient and effective resource utilization (including and not limited to, resource and financial utilization and ED and patient flow access performance metrics as examples)
- Works with program team members to improve performance, clinical outcomes and patient experience;
- Provides feedback to medical department leaders regarding credentialed staff as requested for human resource plans, credentialing, and privileges;
- Directs the thorough investigation and resolution of patient complaints, adverse events and patient incidents;
- Instills a culture of belonging by ensuring equity, diversity, inclusivity and person centered care as a guide to accomplish continuous quality and process improvement;
- Participates in Hasting Prince Edward Ontario Health Team initiatives; and
- Other duties as assigned.
- Required Rarely - lifting average 5-10 pounds' maximum 15 pounds, carrying, pushing/pulling.
- Required Often - prolonged sitting; and
- Required Occasionally - standing and walking on hard surfaces, bending/stooping.
- Required Often - prolonged fine finger movements;
- Required Frequently - gripping/grasping, eye/hand coordination; and
- Required Briefly - reaching with both hands.