Senior Account Manager

GoBolt

  • Toronto, ON
  • Permanent
  • Full-time
  • 1 month ago
At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes - from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.We're building North America's largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in!We are on the lookout for a Senior Account Manager who shares our passion for Customer Obsession. In this dynamic role, you will play a crucial part in managing the day-to-day relationship with some of our key accounts, providing strategic operational insight, and focusing on account growth and retention.Key Responsibilities:
  • Serve as the main liaison between clients and internal teams, ensuring seamless communication and service delivery;
  • Develop and maintain long-term relationships with key stakeholders and decision-makers for your clients;
  • Understand the clients operational needs and provide tailored solutions to optimize processes;
  • Monitor and analyze account performance, identifying opportunities for improvements;
  • Collaborate with sales, operations, and tech teams to ensure client satisfaction;
  • Negotiate contracts, service agreements, and pricing with clients;
  • Provide regular reports and insights on account status, service performance, and market trends;
  • Resolve client issues and escalations promptly, ensuring a high level of customer satisfaction;
  • Stay up to date with industry trends, regulations, and best practices in supply chain and logistics;
  • Assist in identifying and securing new business opportunities within existing client accounts.
TLDR; you need to be highly organized, able to drive outcomes, comfortable juggling multiple projects at once, and live our “Get Sh!t Done” value. Critical thinking in this role is a must.What We Are Looking For:
  • Minimum 5 years experience in an account management or customer facing role
  • Experience with CRM software (SalesForce preferred), Looker, and Google Suite;
  • Excellent listening, negotiation and presentation abilities;
  • Demonstrable ability to communicate, present and influence key customer stakeholders;
  • Solid track record of consistently meeting and exceeding KPI metrics;
  • Demonstrated commitment to customer service excellence;
  • Experience managing multiple accounts with numerous internal stakeholder involvement.
Why Join Us?We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada's fastest-growing companies.We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family.If you are eager to make a difference and contribute to a fast paced exciting environment, we would love to hear from you.GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt's recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.

GoBolt