Assistant Manager - Carrefour Laval
Geox
- Laval, QC
- Permanent
- Full-time
- Merchandise discount program
- Career advancement
- Group benefit plan
- On-boarding: positively integrate new and promoted employees within the team and promote accelerated productivity
- Training: provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance
- Evaluating: conduct daily/weekly ongoing evaluation using the Performance Tools to share informal and formal feedback for continuous improved performance
- Scheduling: live management of the schedule to react to business trends and manage payroll costs
- Fun Atmosphere – foster a fun and motivating work environment by building positive relationships & maintaining open two-way communication channels with the team and Head Office
- Analyze and review all store sales reports and action to maximize sales opportunities
- Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving
- Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands
- Loss Prevention & Security: follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
- Maintain Health & Safety Standards:
- Follow all health & safety standards to maintain a safe work environment for all staff and customers, including submitting incident reports as required
- Ensure all store staff follow ladder safety policy
- Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard
- Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration
- Maintain all staff communication boards with current and up-to-date information
- Effective email management to share relevant corporate and store information with the store team
- Participate in management and store meetings to align the team on sales and operational objectives and achieve budgets
- Measures of Performance: Store Sales Results, Store Inventory Results, Health & Safety Audit Results, Incident Reports, Discrepancy Reports, Store Visit Report
- Lead by example
- Ensure every team member delivers the GEOX Service Model in every customer interaction in a friendly, helpful and sincere way that results in an exceptional shopping experience
- Resolve customer service discrepancies in a positive and professional manner for a win/win outcome
- Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary
- Ensure all corporate visual directives are read, understood and applied by all staff
- Uphold brand presentation by maintaining visual standards at all times
- Ensure store visual standards are adapted to react to the business results while preserving brand integrity
- Uphold physical store maintenance standards in order to create a functional, safe, clean and brand propelling store environment
- Passionate and knowledgeable of all GEOX technologies, products and patents
- Knowledgeable in communicating all aspects of product including store collections, best sellers and seasonal product trends
- Facilitate all staff learning to confidently and passionately interact with every customer
- Communication skills - ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business
- Solid people management & interpersonal skills – proven ability to coach staff to increase sales performance & further retail career development
- Strong quantitative analytical skills: can extract and interpret information to justify business decisions
- Strong computer and system skills – proficiency in Microsoft Excel and POS system
- Knowledgeable of business and financial concepts- understand key retail performance metrics, and can connect results to business decisions and personal work tasks
- Organizational skills - can manage multiple tasks to meet objectives and critical deadlines; able to execute to plan.