Building Automation Technician
Convergint
- Brantford, ON
- Permanent
- Full-time
- Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commissions projects as necessary.
- Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
- Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
- Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other Specialists.
- Utilize advanced programming skills to execute new and existing projects and troubleshoot problems .
- Using technical knowledge, skills and experience, acts as mentor for less experienced staff.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
- Perform other duties and responsibilities as requested or required.
- 3-5 years of previous Building Automation field service experience required.
- HVAC Fundamentals, Open System protocol (BACnet/Lon), experience/certification in Tridium AX/N4, Schneider, Distech, Alerton, Honeywell Spyder required.
- Diploma in Electronics preferred.
- Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
- Advanced technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
- Must be a self-starter and work well with minimal supervision.
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
- Valid driver’s license required.
- Excellent verbal, written and interpersonal communication skills.
- Advanced organizational skills
- Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
- Company Holidays and Paid Time Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Employer contribution to RRSP;
- Work environment committed to safety;
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Fleet Vehicle
- Corporate Social Responsibility Day
- And much more…