Clinic Administrative Support, Tuberculosis Clinics - BC Centre for Disease Control

• Perform data entry functions and general word processing duties such as inputting client information into relevant computerized systems, maintaining relevant registers, assigning file numbers updating manuals, and preparing medical, legal, and other reports, charts, tables, letters, presentation material and newsletters from rough draft and general instruction and/or recording devices, using software applications such as word processing, spreadsheets, graphics, and databases. Prepare and distribute minutes of meetings. Distribute documents and files as requested.
• Gather and compile information as required, such as client information statistics. Perform record management duties such as setting up and maintaining numeric, alphabetical, and subject filing systems, indexing files, and materials to be filed and conducting file searches for requested information. Reply to routine correspondence and formulates a reply to others.
• Operate a multi-line switchboard or phone, and performs reception duties such as directing calls, receiving and relaying messages, and receiving and directing visitors. Refer problems to appropriate person.
• Answer general inquiries by telephone and in person from a variety of sources such as clients, doctors’ offices, staff, and the public, and provide direction and/or general information about programs and policies. Refer problems to appropriate person.
• Receive, sort and distribute incoming and outgoing mail, faxes, internal correspondence, and courier documents. Sign for receipt of packages and shipments.
• Assist with client intake by performing duties such as obtaining information, completing documentation required for admission, liaising with information sources to obtain additional client information, and summarizing information for physician and health care providers. Schedule and confirm clients for services, sends out appointment reminders, and establish and maintain clinic flow.
• Receive, record, check, and balance financial transactions including receiving payments and issuing receipts.
• Operate office equipment such as photocopiers, shredders, and fax machines, and carries out minor maintenance, such as loading paper, removing paper jams, cleaning glass, and changing toner cartridges. Refer further maintenance required to appropriate person.

• Post secondary graduation from a recognized business or secretarial program supplemented by a course in medical and or scientific terminology or relevant combination of education and training.
• Three (3) years administrative experience in a medical / scientific environment.

• Understanding of department terminology such as medical, scientific, research or information technology.
• Computer literacy with software programs such as word-processing, presentation, spreadsheets, databases, browsers and electronic mail.
• Demonstrated problem solving, customer service, sound judgment, organization and strong interpersonal skills.
• Ability to type 50 words per minute.
• Demonstrated ability to interact with BCCDC staff, university faculty, health officials, contractors and the general public. Effective oral and written communication skills in the English language.
• A high degree of accuracy, attention to detail and capable of independent error checking.
• Ability to prioritize projects within deadlines.
• Physical ability to carry out the duties of the position.

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Provincial Health Services Authority